Marketing Suite :: Spavia Rookwood

Customer Reviews Back to Business Profile

Very friendly and informative.
Holli S.
The place was clean, smelled good, lighting was perfect and everything was relaxing.
ELIZABETH B.
I use spa service companies often. I have for decades. There are several things that earned this rating. Most spa service companies in the area - from point of contact- speak with defensiveness, even if soft. The tone in their voices are clear that they are doing a job and the caller/client/customers are entitled. Answering questions, making accommodations, intention of best providing the client what they need- is just not a priority. Most spa service companies that have memberships ask multiple times during checkout to sign up. Even when I have said "I don't make decisions with a headache". Or "no", multiple places locally, multiple repeated incidents. For someone who literally wrote sales manuals, let alone someone who relays on cognitive reserves, needing to say no repeatedly exhausts cognitive load and results in needing rest or recovery- so imagine needing that After a relaxation treatment. You asked for specific needs of the client and preferences. Most around here also ask, and you're the only one that has actually met those preferences
DESH R.
JANICE F.
Danielle did an excellent job getting all the knots out of place I didn't know I could get them. I felt wonderful afterwards!
Tracey K.
SUSAN C.
GABRIELA C.
DEMICA J.
Everyone I saw were friendly and the facial message was great.
LORI V.
Stephanie K.