Customer Reviews Back to Business Profile

• The courses are great, but what I continue to appreciate are the coaches. My kids stopped classes long ago and we just come for open gym now and the coaches walking around encourage my kids when they fail, push them just a bit harder when they are trying, and celebrate them when they finally get it (and they always get it because my kids now have a mentality of fail and fail and fail and fail until you get it). I also watch these coaches with new kids. When a kid gets hurt, they get at their level, calmly encourage them to breath deeply, let them cry if they need, and then they make sure that kid gets right back up on the obstacle that hurt them and helps them get through it to get rid of all fear. Each kid is walking away more confident. So great.
  Mae O.
• So much fun and very challenging.
  Nick G.
• Molly E.
• Hayes H.
• Jason Z.
• Jack F.
• Barrett H.
• Brian C.
• It's a great facility with wonderful pricing. My concern is the lack of supervision on some of the more dangerous obstacles during open gym. There didn’t seem to be anyone guiding kids on proper use or even generally keeping an eye on safety. Party guides are great, but during open gym supervision feels very limited. During our visit, one of the four kids I was supervising fell off the bouldering area in the back, hit her head and neck, and lay there crying. Other children alerted me to her being hurt. While I attended to her and checked for injuries, no staff members were aware of the situation or came to check on her at any point. I understand that the facility isn’t responsible for kids injuring themselves, but it was concerning that a child could be injured in a corner of the gym without staff noticing—especially when I was supervising multiple children spread across different areas. Having additional staff present during open gym to keep an eye out for injuries and provide general supervision would make a big difference.
  Ashley M.
• Kids are challenged and have tons of fun! We especially like Charlie-he is enthusiastic and great with the kids.
  Jennifer P.

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