Xanadu Med Spa

Every experience at Xanadu has been wonderful, positive and inviting. I have been going there for years. Mark and his staff are helpful especially when I wasn't sure about the injections I was having done. I had three different ladies. I have returned feeling sure that I was in great hands.
My Aunt from Florida recently visited me and wanted to get a lift she's 70 she was hesitant to do more than her cheeks, but needed a lip lift really, she said NO all the way there in the car. " I am not doing my lip's no way!!" Well, she met with Alexis and she felt so comfortable with how Alexis explained to her she would have a subtle change that would enhance her look and her husband of
55 years would love it but not really notice a huge change. My aunt was convinced that if did this she would look like she did THAT to her face. Like the ladies in FLORIDA that have overdone it she said:)

Alexis performed her magic, and my Aunt looks AMAZING!!! Her Cheeks are fuller, her lips look terrific and she's coming back this summer to get a little more lip on!!

Take your own before and after pictures if you're doing anything physical. That's all I have to say about this place.
Edit:

Yes, for $5k I expected the results I was assured would happen. That's a lot of money to me and I saved up for it. I took my own pics. I took measurements. I never met you, Mark, so you don't know what the rest of me looks like. You don't know that my stomach looks like that because I had a traumatic birth and nearly died. So when I asked your people what my expectations could be because laser resurfacing did not help with the looseness, they told me I'd see good results. The procedure did not meet that.

Mark, I literally left this here because you keep coming back to the Google one. Keep responding here, I'll be glad to find another place to give a bad review. So, yeah, I'm five thousand dollars full of your office not meeting my expectations.

First of all, I only got basic cleaning face. After resulted, I dont see anything change and I can see still dirty deep inside and I paid Groupon and the front lady said 40.00 tips on fine print. I was like whoa! For real I never have an experiences that company have to force customer to pay 40.00 tips if using Groupon. People go find other place. Its not even worth it for that price that I see no difference. Place is very pretty but the front desk lady is not friendly and demand 40.00 SMH! DONT BE STUPID, DONT BUY GROUPON. Again, Go find other place.

Please read through the replies left by the owner Mark on 1 star reviews here and on Google before scheduling anything. Talk about hostile "customer service."

EDIT: Oh Mark. I'm sure every single one of those reviews was completely made up for the sake of "vendettas" (didn't realize you were Bruce Wayne). You overcorrect to the point of embarrassment for your business. I think it's pretty obvious why most reputable business owners (with expertise) don't practice these hostile communication practices with customers. I hope you improve for your own sake.

Couldn't agree more with Christy H, and each edit and reply you make just confirms our assessment of you. But sure, agree to disagree.

(And in case anyone reading is curious, Mark had his staffer call me to argue when I left a 3 star review on his website after this staffer Alexis did not clean injection sites--yeah, I gave THREE STARS for UNSAFE INJECTIONS. Generous I thought! But you can see in his replies that accountability is not something this business believes in, but would rather accuse paying customers of having vendettas or a "different reality." So go here if you want unsafe injections and also phone calls and sprawling, rambling messages from the owner accusing you of being the one in the wrong if, god forbid, you have any negative feedback.)

If I could give Xanadu no stars, I would. Before booking my appointment, I read through their website to be sure there was nothing else I needed to do. A few days before my appointment, I received an automatic email that my appointment had been canceled with no other communication. I called in to inquire and was told they had to "move me to another provider" because of a system error and they booked me a consult in addition. I asked twice if my regular appointment to have the service done was still in place and was told yes. If the aftercare and consult were so important, why didn't the person who I talked to stress that? I stressed that I had a tight timeline so I needed to be sure.

Took time off of work and showed up to my appointment on time. I was told that they could only do the consult and there was nothing they could do otherwise.

Completely disappointing experience and a waste of my time. I had an opportunity to book with my normal salon and should have taken it!

EDIT: The owner responded below with a whole bunch of BS. No message was ever left for me - I have double and triple-checked. Not sure why I would have to take an antiviral when I've never had a cold sore (unsafe? Quite a word to use here). The owner's response says all I need to know about their customer service. There are a lot of quality spas/salons in this town so take your money elsewhere.

I saw Spencer for a massage and I can tell you he is AMAZING. I had asked for someone that is good at deep tissue massage and they told me Spencer would be perfect. They were right. Spencer is very knowledgeable about injuries, and knows his anatomy. He is way more knowledgeable and experienced than the average massage therapist. I will be seeing him again and he has earned a client for life.
I had an injury over 18 months ago and I am confident I finally found a massage therapist that will have the passion and skill set to help me. I highly recommend him and I am so happy that I found him.
Thank you Spencer!!

Edit: thank you for the reply, but the last thing anyone would want to do in my situation is go back to the same person to "talk about it". It wasn't accidental, she was careless. If that is your best solution for all this, then no thank you. I would've accepted an offer to see someone else, but it's not my responsibility to fix this issue with that particular employee.

I've been getting Botox since the early 2000's. I know what works for my face and what I like to see. I've had a few experiences at Xanadu over the years, always good. I had my second appointment ever with Alexis and was so excited because she had done a great job once before. I check in, she comes out, ready to leave for the day. They tell her she has one more appointment and she is confused, complaining that I wasn't on the schedule. I mentioned that I had made the appointment 3 weeks before...she is clearly not happy.
So we go back and she is in such a hurry. I've never had such a fast injection. It's like she was dotting me with a pen. Fast forward a few weeks. The Botox has set in and the major area I asked to have treated, the glabella (angry 11's) has been weighted down by the heavy amount she hastily put in my upper forehead. Both times I had been there I told her that I like to be able to raise my eyebrows, so go easy up above. She did it perfectly the first visit. Now it is 2 months after the rushed job she did, I still cannot raise my eyebrows and my glabella is worse (weighed down) than it is without Botox. I don't know about the rest of the staff, I would just not recommend Alexis. First appointment or last appointment of the day shouldn't matter; I deserved better treatment. It was only another ten minutes out of her day. There is really nothing I could do at any point but just wait it out. I decided to leave this review after seeing the owner's responses to negative reviews. It appears he is in the business of attempting to intimidate rather than make it right with the customers who had a bad experience one time. That is my reason for the one star and not just a bad review with more stars. Do better.

Still dealing with bad filler injections from NP Melanie 9 months later. I'm never going there again.
Spent a lot of $$. At least wearing masks out these days is normal. Just go to a dermatologist

I would strongly urge you to not give this place your trust or business. Per Xanadus first suggestion I purchased $1650.00 worth of Botox and filler (one of their Christmas "specials"). I went in to get my services done and then was told that I should do the Opus treatment and would need to purchase a total of three Opus treatments. I did one Opus treatment and it completely undid all of my Botox, hundreds of dollars worth that I had done at Xanadu. I requested a refund for the cash I had left over and Mark, the owner, refused. He told me I would have to use it there. They completely messed up my Botox. My eye lids are very heavy and they told me they couldn't correct them and that I just have to wait it out. I've never been so disappointed and dissatisfied with a business. It literally was like throwing all of that money away and then getting messed up Botox and still needing more to get back to where I was before. This place is a joke and would never suggest it to a friend again. I also fixed a friends wax that was done at Xanadu just after all of this nonsense. It was her armpits, bikini and full leg. They left huge patches of hair all over her after running out of wax. Once again, I would not recommend Xanadu. It's been a complete nightmare!! They also changed one of my appointment times without even asking so I ended up waiting and then missed my doctors appointment that was after. I feel bad for the front desk staff because it's such a mess. Don't do it.

I have been going to Xanadu for over a year and mostly see Melanie for botox, however, i've also seen many other staff for botox. They are all great! I have also gone for a massage with Griffy a few times, and she is amazing! Totally recommend this spa to anyone looking for somewhere with knowledgeable and kind staff!