Services
Services Offered
Verified by Business
Review Highlights
“Hope was fantastic, really gentle and managed to be both very professional and friendly at the same time.” in 5 reviews
“Kerry jones was my number one brow gal there and I would travel much farther than Vancouver to have my eyebrows looking fabulous only the way she can do!” in 3 reviews
“I love going to Urban Waxx bc Tiana C does an amazing job on my brow and lip wax!” in 2 reviews
Location & Hours
Amenities and More
About the Business
Business owner information
Shannon C.
Urban Waxx specializes in the best waxxing in Vancouver. All we do is waxing, for males and females, in a beautiful, modern, location. Our team is talented and passionate about what they do. We feel at Urban Waxx that we should do one thing, and be the absolute best. Urban Waxx specializes in the best Brazilian wax in, as well as precise brow shaping. We wax everything, for every body, in a beautiful location. Our staff is talented and passionate about what they do. We feel at Urban Waxx that we should do one thing, and be the absolute best! We do over 40,000 Brazilians a year, so we really know how to deliver the best experience around! Come and see for yourself and enjoy a mimosa while you wait!
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Recommended Reviews
Overall rating
23 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Meaghan L.Littleton, CO04Apr 24, 2024
Diane is absolutely amazing! I got a brow wax and tint and a Brazilian and she did such a good job. I am wedding ready thanks to her ! :)
Helpful 0Thanks 0Love this 0Oh no 0 - Laura F.Bend, OR07Mar 30, 2024
Wow. Made an honest mistake and thought my appt was Sunday instead of Saturday. I got their message, phoned them, said I could come as early as immediately and her response was we will have to charge you for the missed appt. I haven't done this before. Needless to say I won't be back. Such poor customer service and no regard considering they lost a client.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Ashley C.
Apr 2, 2024
Hi Laura,
Thank you for reaching out with your feedback. Our ultimate goal is for every guest to leave the salon feeling ecstatic about the experience and results, so I'm so sorry to hear you are unhappy with our Cancellation Policy. I wanted to take a moment to address your concerns, and provide some context as to why we have this policy in place.
We have a Cancellation Policy in place in order to protect our Waxers time, as they are compensated by appointment. This policy is explained upon the first booking, on our intake form, and whenever an appointment is canceled or rescheduled within 12 hours of the appointment time. We understand that life happens, and we do grant leniency in this policy; however, when an appointment is missed entirely, it means our Waxers were unable to see another guest at that time, so we move forward with the charge at the end of the day.
We always appreciate the opportunity to learn from an experience that was not our best, and/or to further explain the policies we have in place, so thank you for taking the time to send us your feedback! We would love to have you as a Guest at Urban Waxx in the future; however, I understand if our Cancellation Policy is prohibitive for you. Please do not hesitate to reach out to me directly at ashley@urbanwaxx.com if you have any other thoughts or questions about this.
Best,
Ashley - Erin M.Dallesport, WA209102Mar 27, 2024
Staff is friendly, great service and always on time. Emma is awesome! Love her! All the staff has been so nice every time I go in.
Helpful 0Thanks 0Love this 0Oh no 0 - Jane B.Tualatin, OR013Oct 28, 2023
Julia was thorough, quick, and kind. Best wax so far. I already booked my next appointment. Lower legs and underarms.
Helpful 0Thanks 0Love this 0Oh no 0 - Kathy S.Happy Valley, OR02Jan 13, 2024
Lovely environment, friendly staff, complimentary sparkly water and an excellent technician.
Helpful 0Thanks 0Love this 0Oh no 0 - Amy S.Vancouver, WA1711Sep 28, 2023
I love going to Urban Waxx bc Tiana C does an amazing job on my brow and lip wax! I don't trust just anyone with my brows bc once you mess those up, there's no fixing them until they grow out! Tiana is always so smiley and makes it fun! I definitely recommend her if you need a wax person!
Helpful 0Thanks 0Love this 0Oh no 0 - Liberty D.Las Vegas, NV2002616Oct 11, 2022
The staff made me feel very comfortable and at ease. They allow appropriate appointment time lengths to ensure the services are provided fully and with complete attention to the clients specific needs and skin types. I have been getting waxed for a long long time, and it's been a struggle to find someone I felt comfortable with as I'm newer to this area. I had a rather negative experience at a competing brand a few months back. I'm so so so glad I found this business, and specifically the esthetician. Hope was fantastic, really gentle and managed to be both very professional and friendly at the same time. My body is smooth with minimal irritation (my skin is particularly sensitive, she took great care) and my eyebrows are about as perfect as they could be. Thank you so much for a wonderful experience. I'll most definitely be returning!
Helpful 0Thanks 0Love this 0Oh no 0 - Joanne R.Camas, WA02Apr 9, 2023
great service, clean facilities, clear communication. Will definitely return.
Helpful 0Thanks 0Love this 0Oh no 0 - Abbey C.Camas, WA165255Jun 10, 2022
I look forward to each appointment with Hope. She pays careful attention to detail and never disappoints. After each visit with Hope, I feel better both aesthetically and mentally. If I could give more stars, I would. I also love that I can schedule online, and you can pay completely contactless.
Helpful 0Thanks 0Love this 0Oh no 0 - Nev E.Vancouver, WA426554Jan 16, 2021
Had an excellent experience here with Hope. My 14 yo had her 1st brow experience here today and although it's never painless, Hope made the experience relaxing and entertaining.
After my daughter, it was my turn. Again, Hope was kind, fast and had us laughing during the whole procedure. And let me say, the pink wax for the Brazilian was the best wax i have ever had used on me.
Side note found a great canvas tote!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Ashley C.
Jan 18, 2021
Thank you for your kind review, Nev! We're so happy to hear you and your daughter enjoyed your experience with Hope. We're looking forward to having you both as a guest again soon!