Marketing Suite :: Studio Lagree & Studio K-O

Customer Reviews Back to Business Profile

Lindsay V.
Jennifer D.
Nina R.
It was a great workout
Ann P.
i enjoy the classes. a great workout. i do have one piece of feedback and that is your cancellation policy. often times there is a wait list, and yet many empty spots. it is likely people decide within the 12 hour cancellation period not to come, but do not offer the courtesy of cancelling because they have already 'paid' for it. there needs to be a re-evaluation of the current system to ensure those that would like to use the spot have it available. i have two suggestions that could accomplish that outcome: 1. If people don't show up for their spot, there should be an additional penalty of 5 or 10 dollars. This way, if they can't come, they will be encouraged to late cancel to open the spot and avoid the extra penalty. 2. encourage people to late cancel and give them back 5 dollars if the spot is filled by someone on the wait list. this is a bit more logistically challenging but equally effective. either way, the club wins as there is double payment for any given spot, and clients who wish to take a class win because there is more availability.
Lita G.
Linda T.
Marissa M.
Sarah A.
Mark L.
Francesca F.