spavia day spa - west plano

Had a membership here for several months and it was absolutely worth it! Jessica gives great massages and I would recommend her to any of my friends or family. Jillian also gives a great facial, my skin was glowing!

WATCH OUT FOR THE BAIT AND SWITCH

We were told one thing when we made our appointment and then when we got there it was another price.

Plus when we made the appointment we were told no facials if you've been using Retinol. But the esthetician said it would be no problem. Get your stories straight.

At this point I'm thinking that all you want is my money without any personal regard, so I left.

Next thing I know, you hit my card for $55 for leaving after your bait and switch and conflicting information. That's not right.

Maybe if you treated your clients well you'd have some. No wonder this place is always empty.

Staff is so friendly, always providing great customer service. I struggle so much with intense painful knots on my back and their deep tissue massage has been the only thing that helps! I've tried going to a chiropractor and a physical therapist, and nothing compares to this place! Been coming here for almost a whole year!

Loved loved loved my massage. My husband and I gave each other the gift of a couples massage for Christmas. It was the first massage for me in several years (since around 2010!) and every muscle was talking. The vibe in Spavia is relaxing and calm. You'd never believe it's in a strip shopping center. Fluffy towels, showers if needed (great if you're coming post work or workout), cozy slippers and more.

Our experience was good enough we bought a membership so we can enjoy a discount on what we expect to be monthly massages from now on. The staff are easy to work with and the price is really incredible!!

As someone who has frequented Spavia for over 10 years, we've always enjoyed everything about Spavia. The people, the atmosphere, the location in West Plano.

My wife recently purchased a membership and got us massages on September 15. My masseuse was Chelsy (or Chelsea?). Everything started fine, until a few minutes in when she kept telling me to relax and to move my arms a certain way or to relax. Ok no problem, I am tense at times, and extremely ticklish. (Both of which was told to her ahead of time) The constant critique and telling me to move my body to better fit her started increasing to once every 30 seconds. She would just stop the massage, pause, make a comment, and then maybe continue for another 30 seconds.

I was the opposite of relaxed. I'm the one getting a massage and you're telling me I'm laying there wrong? I was a little puzzled and frazzled. The massage (and criticisms) continued for 30 minutes and then I turned onto my back. It didn't get any better - just everything I did (laying there on my back) got a quip from her about how I was laying there wrong. She massaged my neck and told me I need to look a certain way. On and on and on. I've never had anyone, at any massage place, here in Dallas or in any of our trips to destinations & resorts, just criticize and grate on me trying to relax while getting a massage.

It finally got to the point where she literally just stopped massaging and said I need to relax, even though I was as relaxed as I could be. The final straw was when she kept trying to move my arm in a very unnatural way. I don't think Chelsy understands physical anatomy or tight muscles. Finally I just said "Stop, you're asking me to try to do something that I can't physically do."

She got up, said "Ok fine, here is your robe", proceeded to slam open the door, then shout out loud at the top of her lungs "Jesus F***ing Christ" and then slam the door closed.

I was absolutely livid at that point. I got dressed and went out to the front, where the receptionist asked how it was, and I said it was the worst massage I ever had. Sarcastically, she said "Yea right." and then I basically unloaded on the worst massage of all time. She got really red faced and embarrassed and apologized, but then had the nerve to say "Yea, Chelsy isn't for everyone." Which means she clearly has had complaints lodged against her, which Spavia continues to ignore.

Case in point - read Yelp and Google Reviews for the West Plano location. Clearly, there are around 10 (or more) reviews talking about just how bad and rude Chelsy was during their experience. Yet, she's still here, because she is for a specific type of person. Who is this specific type of person - a crash test dummy?

After some time to reflect, how I (and others) felt after our massage from Chelsy was that she treated us like we were new dogs at an obedience school. Yes, that bad. Like we don't know how to function or do anything properly. I can't figure out how else to describe the worst massage I've ever had. But worse yet, I can't figure out how Spavia continues to defend her despite what appears to be many, many complaints. As someone who knows a thing about brand management and customer care, Spavia - you are doing your customers a disservice.

My husband gifted me a Spavia Day Spa massage for Mother's Day earlier this year and I decided now was finally the time to use it! Please don't let the online scheduling portal detour you from enjoying the luxury and superior customer service Spavia has to offer. I wouldn't even bother trying to book an appointment online if you're a first time guest - just call!

Per other Yelpers, I booked with John because I enjoy deep tissue and apparently he is great (spoiler alert: HE IS THE BEST!!). Heads up though that he is booked weeks in advance, and yes, he is worth the wait!

Upon arrival you are greeted with a warm neck pillow while you fill out a simple new guest form. Standard questions like "where is your pain generally located" etc. As an avid massage receiver, I've never been asked "what music do you prefer during your massage" or "what scent would you like?" The customization they offer is top notch and I appreciated the options.

Once your form has been completed, you're taken back to the immaculate locker room and provided with a robe and sandals. This robe...WOW. It was probably the most lush piece of clothing I've ever placed upon my body. I wish they sold them at the spa because I would've purchased immediately with zero buyers remorse. You are shown a locker to place your belongings in with a lock, so you don't have to worry about leaving your purse/jewelry while you enjoy your chosen service(s). There is also a restroom and shower. Once changed, you migrate to the waiting area where water and tea is provided if you'd like.

Okay, now to the best part, the massage... FIVE STARS. John was extremely professional, listened to my areas of concern and the 60 minutes felt like two hours. He was very meticulous and the pressure was exactly what I wanted, firm and deep. If you like firm, book with John. I can't rave enough about him!!

Overall experience exceeded my expectations and upon check out I booked another massage with John and a facial. Thank you Spavia for allowing me to relax for once since having my baby 4 months ago!

I ordered a spa treatment package as a gift. The recipient never received the gift or note I wrote from Spavia. The email was not in their inbox or spam folder. I emailed Spavia for them to resend. They declined. I asked for a refund. They also declined. Their response was that I should email it myself.

What started as an attempt to do something special for someone has now turned into a credit card dispute. I would not use them for gift cards or e-gift cards. I was also very disappointed at the poor response from them to rectify the problem. All they needed to do was send an email.

I've been here a few times and surprised I haven't left a review sooner. Of all the visits, the best massage to date was today with Sarah. She had the pressure I needed and it hurt so good! She gave a lot of tips for stretching and maintenance and was simply amazing working out right spots and knots. I only wish my session was longer! The ladies up front are all smiles and very attentive. On my last two visits they didn't have enough warm neck towels to provide though. The mens' facility is always clean and I usually rinse off after. They do not have a sauna but not a deal breaker for me.

The spa here is nice. The massages are hit or miss, I've had some that are 8/10 and others that are 2/10. I do find for a 60 min massage they never last more than 50 mins, they are always cutting you short.

However, my biggest complaint is with scheduling. I pay for a monthly membership and it is literally IMPOSSIBLE to use. The Saturday and Sunday appointments book 5-6 weeks out. And while they tell you that you can "cancel your membership anytime and your points don't expire!" What they don't tell you is any past points/massages you have accumulated- as soon as you cancel you can't use those. They CANNOT be used after you cancel your membership. So you are basically throwing money away that you can't use since it is IMPOSSIBLE to get an appointment.

My advice- book one off appointments when you can get them and pay full price, do NOT sign up for the monthly membership.

I love seeing Madi for my massages. I always leave feeling super relaxed and less tense. The spa is clean and everyone is very welcoming and helpful.