Spavia Day Spa - Pleasant Hill

I've been coming to Spavia for years and I simply love this place. It's so warm, inviting and relaxing - exactly what we all need, right? The customer service is beyond compare and the services are wonderful. I've had many a relaxing weekend topped off by one of their special facials or a great massage. The owners are so welcoming and really look after their clientele.

I've read some of the reviews below that were negative and with all due respect, I have to disagree. I started with Spavia in 2018, and I've never had a negative experience. I've had a monthly treatment for all these years and they've always been wonderful. Sure, sometimes there have been kerfuffles on timing (more than often my own fault!) but things have always been handled with the utmost care and respect by the staff.

Keep in mind that when you come to Spavia Pleasant Hill, you are also supporting small business - the owners are almost always onsite and take the time an effort to really know their customers on a first name basis. So like that old show Cheers, its nice to go someplace where everybody knows your name and are always glad you came... ;-)

I simply cannot recommend Spavia in Pleasant Hill more highly - not just because of the services which are terrific, but also because of the real, down-to-earth people that work there. Get a facial, massage, etc. and feel good about your community to boot. Go there today!

I honestly felt cheated and regretful after leaving this place.

My appt was 1250-2 for premier deep tissue massage. There was nothing premier or deep tissue about it. My confirmation says to arrive on time or 15 mins early to fill out paper work if I didn't do so online. I filled it out online.

I arrive at 1247, the receptionist let me in, showed me around, I change and wait in the back waiting room.

Janell, my masseuse, brings me in around 1. She asks me what my main issues are and I said neck and my hands because I'm at the computer a lot. She said so upper body. I lay down and she works on my neck and back, which was mid. She barely worked in the rest of my body? Had I known that if I said my main concerns are my upper body and the rest of my body would be half a**ed I would've said my whole body hurts. She barely did anything to my hands even though I said it needs attention. The pressure was inconsistent throughout the whole session. The worse massage I've ever had. I left a tip because she still worked on me nonetheless but please don't get it confused with great service.

And then she said she was done. Ok. I look at the clock she had in her room and I said 1:51pm. I look at my phone and it said 1:47pm. 1: why is the clock almost a whole 5 minutes off from the real time. If I didn't have my phone, I wouldn't have known. 2: my session is scheduled until 2pm and you started at 1?

She was already waiting for me outside and when I came out she handed me a water and started walking toward the door with no guidance of follow me or anything. After I got dressed I head to the front and I asked the receptionist if it's normal for the session to end early even though I'm paying for 60 minutes of massage. She said I was scheduled for 1250-150. I understand that but she didnt start the massage until 1? Kierra was very nice and said she can give the feedback to the managers.

To not provide 60 minutes of service when 60 minutes of service was paid for, is dishonest. This was not a cheap visit that I splurged on myself for the holidays and the experience was horrible. Dont come here.

Giving any stars at all is for the receptionists.

I went in for a rejuvenate package and wasn't impressed with the massage and facial I've received. I was expecting a lot more for the price paid.
However, my treatments were completed few years back and this review was forgotten in the drafts.

Very friendly. Great professional service. Received as a gift from my daughter's boyfriend for my birthday. Highly recommend this Spa.

Sara was SENSATIONAL!!!!!!!!!
my goodness, I was transported to such a wonderfully relaxing space that I nearly fell asleep. My skin is on a glowing high!

Got a massage and facial here and it was very relaxing! As you walk in, they check you in (reception & store) then lead you to the locker room. Locker room is small, but includes one shower, two sinks, a small dressing room and a chair. Then there is a waiting room, also small, but has 4 chairs and tea and water. A plus is they have the neck warmer pillow things. I am assuming they don't have that many rooms or take that many clients at a time, so they don't need a big waiting area. This wasn't a big deal for me because the 2 times I was in the waiting room, there was only one other person there waiting for their service. Would definitely come back!

The last visit I had the pillowcase during the massage was not laundered, there were visible drool or paste marks on it. When pointing it out, the massage therapist didn't have any others so she put a towel over it.

I have also found that the membership program is both deceptive and overly complicated to get as much money from you as possible. You think signing up for something like that you would get better treatment, but it was quite the opposite. When trying to cancel they try and delay the process out to charge you another month, and then cancel any "credits" IE money you have given them so that you cannot buy anything from them. Fraudulent and sketch. Go to Lafayette hotel spa instead where this money is better spent.

I haven't been to Spavia in a while and was excited to try this place again. I was overall not impressed.
First of all, I booked with a different masseuse (Sandy) than who performed the massage (Kachi) and was not alerted of the change. Not a big issue usually, however my masseuse was not very good, definitely a bit inexperienced. Her stomach was also growling throughout the service which was a bit distracting, especially because I could also hear sounds from outside the building the entire time. Overall the massage was relaxing but a very subpar experience. I do love the waiting room, it's very tranquil so that was a plus for me. For the price there's better places, I will book elsewhere next time.

This review is purely based on customer service I received over the phone when booking my appointment***

After finding a gift card I received about a year ago for a couples massage, I decided to call and see if by any chance they had availability for this weekend (3 days in advance). The employee who answered was super sweet and told me that typically they do book up 2 weeks in advance for weekends, but offered to add me to a cancellation call back list to which I agreed to. She called me back the next day and let me know there's an opening! I had to call back a few times since I wasn't prepared, but she was super patient and still provided the best customer service despite me probably being the most annoying customer today. Thank you Keelan!

When you are feeling nothing else seems to help, just imagine arriving here, and the aches and pains disapate!
It's pretty much exactly what happens here!
I'll be going again soon! Absolutely!