While Spa Urbana does have a nice ambiance and pleasant staff members, the massage I received was just okay and wasn't really worth the price i paid, in my opinion.
My therapist was nice, and she did relieve some back and shoulder tension, but she was EXTREMELY light on all the other areas of my body. I understand i booked a more relaxing massage treatment, i acknowledge that i was not going in there for a deep tissue massage by any means but i definitely thought i was going to receive more than a feather light touch for at least half my massage.
Even more importantly than that though, her massage felt backwards and disconnected which left me feeling unbalanced, she not even once ask me how everything was feeling ... overall my massage just did not flow well.
She started my massage face up and did my scalp treatment first which was alright with me, I know every therapist has their own way doing their services but she VERY gently massaged my scalp and neck then jumped to massaging my thighs (just the thighs not the full legs face up), then had me flip over after a few moments, used a hot towel on my feet, lightly massaged my calves and feet while I was face down, massaged my back and shoulders which was the best part of the session for me as she actually went to a more medium pressure and used more techniques then ended with some very quick and light massage on my hands and arms. If it wasn't for the decent back and shoulder work she did, I would have been really unsatisfied with my experience. It wasn't the worst massage I've ever had but it wasn't great either. It was just too inconsistent both with pressure and the overall flow for me to fully relax. I know it's not easy to receive feedback that is not 100% positive, but I've been to A LOT of spas and have had my fair share of massages. I'm not trying to complain to get a free service out of them in any way, shape or form, I'm just being honest and I hope the feedback left here will help them learn, grow, adjust and improve for the future.
I may come back for different types of services at some point and i may update my rating if i experience more of what this spa has to offer, but based off this experience alone I plan to seek massage treatments specifically elsewhere.