Spa Intercontinental

We had a couples massage and it was wonderful . I had Colleen, one of the nicest and excellent Massage therapist I've ever had. I will definitely request Colleen next time I go back.

massage was the WORST I have ever had. I go into the "serenity" area before my massage and have a glass of water out of a styrofoam cup. I find one of the chairs to sit in that doesn't have a dinner plate sized stain. Then, I am STUNNED at the scream-laughing/conversing employees in a nearby staff area. I figured when they came out, they'd be equally stunned to see a guest there and apologize for being bar-level loud, but no, it's actually my 'masseuse' asking if I'm ready.
Then things really get interesting.
The massage room looks like a large gas station restroom, without the toilet. There's a huge cavern shower there, dark, no shower curtain. A sad looking table with Target quality linen is in the middle. There isn't a candle or the like within miles.
The "massage" was just someone rubbing lotion on me for an hour.
When it's over, I go back to the 1 working locker to get my clothes. I look for a bathroom stall to change in, walking by 1 unflushed toilet after another. By the final stall, I find one. I drop my robe and an egg-sized hair tumbleweed (not mine!) shoots across the floor.
I go to pay and find tip has already been included.

Two stars is generous. While my facial was great, my pedicure was nothing to write home about. The customer service killed the entire vibe, bringing it down to two stars.

My friend had a terrible experience, they forgot about her and took her back 30 minutes late for her first appointment making her late for her second - nothing relaxing about that! In the rush, they also didn't give her the service she asked for but still tried to charge her the full amount. Plus, they wanted to overcharge me for one of my services - thankfully I looked at the receipt and knew the price differed from what was quoted on the website. When I pointed out the difference, they said their system was correct but the website was outdated, which isn't not my problem. Reluctantly, she gave me my money back.

We're never going back here. Definitely not the zen experience we had hoped for as our birthday weekend treat.

So many 5 star reviews - REALLY???

My husband and I were looking for a mini retreat getaway and after taking a tour I booked a room and massage at the Intercontinental. I was anticipating a relaxing take me away massage for both of us and booked the couple room. I loved the idea of having my body turning to Jello, lay by the pool and have easy access to our room so we wouldn't have leave our tranquil state of being.

"Not" That didn't happen. I was sadly disappointed. Having a couples massage is convenient because we are both there but other than that I don't feel it is worth the extra cost. I had a male and he had a female masseuse and we filled out the little questionnaire about where to find our kinks so they could work them out. Well, turns out it was the opposite. The areas we circled seemed to be skipped. I was really looking forward to my calves and footies worked on.

I don't know the names of our masseuse. They weren't as professional as I had hoped. They were walking around giggling and whispering and carrying on scooting in and out of what felt like hiding places while we and some other guests waited in the center spa. The area has soft mood lighting and a nice ambiance and is very quiet so it was hard not to notice the interaction. We were waiting for our appointments while the 3 other guests had just had their appointments and were sipping water and snacking on dishes of fruit.

The spa area has the look and feel but in the end it is the massage that counts and for the price it was not worth it.

I am really sad that I won't be going back because I was so hoping this would be a win.

When life gives you lemons!

That's the manicure color Amber put on, perfectly as a discounted add on to my 90 minute quality facial by Alison with the superior german product line.

How to spa at Intercontinental:

1. Book in advance, stack services.
2. Arrive before lunch, and work out
4. fresh up with showers and steam room
5. order room service by the pool
3. Enjoy quiet indoor lounge before servicez
4. Finish with a super dazzle dry manicure

A+

So 3 stars is A-OK, and while I don't think my experience was quite that good, I don't want to give 2 stars since that feels too negative...so 2.5 stars, rounding up.

My sister and I had groupons, so I called to make a reservation for us both for a 50 minute facial and 50 minute pedicure. The woman I spoke with was curt but got the job done. I got the confirmation email and my pedicure was listed as an express pedicure. I had to call back and she said 'Oh I just noticed and fixed it'. So off to a somewhat rough start.

Upon arriving to the spa, checking in was a hot mess, everyone was running around like chickens with their heads cut off...far from relaxing. No one knew who had which service, the 'tour' was super brief and we were unsure where to go for what. I had to tell the girl 3 times that my sister and I had a facial and pedicure. My other sister also came (just for a day pass) and she had to remind the front desk guy that she needed to pay $25. Also, the locker room was in a super weird location. They tried to make it less awkward by installing 2 doors, but every time the door opened, anyone standing out in the lobby/pedicure area could see in to me changing...awkward. Once my sister and I finally realized we had to go into the 'Treatment room' and THAT'S where we wait for our facials it became much more relaxing and professional.

Jennifer Scullin who did my facial was incredible, so I'm sad that her great work is being lumped into this review. She was incredibly thorough, and explained things at certain points (it was my first facial, so she was maybe more informative than usual). The shoulder and neck massage was out of this world and made the whole experience very calming and relaxing.

My pedicure was, meh. Geyri Molina did this service and she was nice but very quiet and not totally personable. This didn't bother me that much (had I been on my own), but my sister had Grace Zheng and she seemed a little more friendly. The paint job was also less than stellar and the sides of my nails were left unpainted which was frustrating.

At check-out, Jennifer had recommended a couple products, and I decided to purchase a facial oil. It was $42.50 and took the girl over 5 minutes to take my $45 and give my $2.50 change...I guess most people don't use cash, but I mean come on.

So bottom line, I won't be back (even though my facial was awesome). Not at the groupon price, and certainly not at full price.

Sooooo relaxing! The decor itself put me to ease. I came here for a Swedish massage and pedicure.

Check in was easy, and they give you a tour and robes to change in immediately. The waiting area for your treatment was so relaxing and had small drinks and a snack. I had my Swedish massage with Katie and she was so patient and friendly! Her handwork is amazing as well and almost put me to sleep!

I didn't get the name of the woman who did my pedicure but she was also amazing! Extremely friendly and knows what she's doing and what type of shoes I wear by just working on my feet!

Everyone is extremely friendly and professional! BUT, just a warning to everyone that it is extremely hard to find parking and parking in the hotel is 25$, but it's completely worth it because the valets are amazing and the spa makes your day 10x better.

This spa is amazing!

Super clean, very professional, every massage and facial is customized for you & any concerns you have.

The ambiance is perfect I always leave there in such a relaxed mood. I normally don't know how to relax because I'm super busy but the minute I walk into the spa I'm like thank goodness!

You have access to the sauna, pool, and gym. Valet parking so validate your ticket at the front desk.

Highly recommend! They almost always have deals on groupon also. Definitely go and tell all your friends. Book in advance this is a popular spa.

My girlfriend and I enjoyed our couples Swedish massage so much. Allison and Amy were beyond professional. The locker rooms were clean and pleasant.

The pool area was the only down side--it was crowded and loud. There weren't enough chairs for us to sit on, not to worry the steam rooms made up for it.

This place was amazing. I got a facial here for spa week and it was absolutely wonderful. After you get off the elevator on the second floor and check in, you go to the locker room/showers. They have everything you could possibly need for a shower, including razors at the front desk. After you change into your rob and slippers, you go into the relaxation room where they have water and calm, peaceful music playing.

I had the facial done by Kelly. She was fantastic. She explained everything she was doing while she did it, and my favorite part is that while they are waiting for the masks to dry, Kelly massaged my head, neck and shoulders causing me to relax completely. I also liked that when she was done with the facial, the last thing she did was to spray me with a gentle lavender mist. When you're done with whatever service you just had, they give you some water and fruit and let you stay in the relaxation room for as long as you want.

I highly recommend this place for a facial, and if you can ask for Kelly, she's definitely the best.