14 Day Refund Policy At Salon Image, we want to ensure your complete satisfaction with your retail purchase. If for any reason you are not satisfied with your purchase, you may be eligible for a refund within 14 days from the date of purchase. Please review the following policy for details: Eligibility Criteria: To be eligible for a refund, the following conditions must be met: - The item must be in its original condition, partially used, and in its original packaging. - A valid proof of purchase, such as a receipt or order number, must be provided. - The reason for the refund request must fall within the accepted criteria outlined below. Accepted Criteria for Refund: Refunds may be granted under the following circumstances: - Defective or damaged product upon receipt. - Incorrect item received. - Item did not meet the specifications as described at the time of purchase. Exclusions: The following items and situations are not covered under our 14 day refund policy: - Items that have been more than 1/4 used, or not in their original condition. - Personalized or custom-made products. - Sale or clearance items. Refund Process: To initiate a refund, please follow these steps: 1. Contact our customer service team at Salon Image to request a refund and explain the reason for your request. 2. Provide your proof of purchase (receipt, order number, etc.) most orders are on-file at the salon. Refund Method: Refunds will be processed within 3-5 days after we receive the returned item. Refunds will be issued to the original payment method used for the purchase. If this is not possible, we will issue store credit. Changes to Policy: Salon Image reserves the right to modify or update this refund policy at any time. Any changes will be posted on our website and will apply to purchases made after the policy update. For any further inquiries or assistance, please contact our customer service team at 410-831-3578.
Salon Services Return Policy At Salon Image, we are committed to providing exceptional salon services and ensuring your satisfaction. If you are not completely happy with a service you received, we offer a solution through our return policy: Guaranteed Work: We stand behind the quality of our salon services. If you are unsatisfied with any aspect of a service you received, please let us know within 14 days of your appointment. Service Correction: We are dedicated to resolving any issues to your complete satisfaction. We will arrange for either your current technician or another skilled technician to correct any aspect of the service that did not meet your expectations. Our goal is to ensure you leave our salon feeling satisfied and confident. Refunds: Cash and credit refunds are not available for salon services. Instead, we are committed to addressing any concerns through our service correction process. We want to provide you with the best salon experience possible. Contact Us: To request a service correction, please contact our salon manager at Jami Snoots 410-831-3578 within 14 days of your appointment. Please provide details about the service and your specific concerns so that we can promptly address your needs. Thank you for choosing Salon Image for your beauty needs. We look forward to the opportunity to exceed your expectations and provide you with exceptional salon services.

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