Ochoa Salon & Spa

I have been coming to Ochoa for many years. Service is great and atmosphere is low key. This salon is up in South Hadley with convenient parking lot parking.

kayla is the worst dont go here
i had a bad haircut 2 years ago it still haunts me
she literally botched my head

I've been to Ochoa twice, both times for a all over blonde root touch up and hair cut. Both times have left me less than satisfied. The first time I went in October, my roots were bunch brassier than the rest of my head. I only noticed this after going home! My hair had a lot of product in it, and when I took it out I noticed the extremely brassy roots. In between I went to a salon in Maine, and they did a good job keeping the cool tone blonde that I wanted. I recently went back to Ochoa because I had a gift card. My stylist saw my old brassy roots and did a bleach shampoo and toner to get it out. Since then, I've washed my hair (with purple shampoo) once, and I can still see the brassy parts from my first appointment at Ochoa.

With my hair cut, it was just a matter of my stylist not listening to me. I did tell my stylist that I did want it even all around when I noticed she was making it longer in the front and shorter in the back, however she said it would shrink and I should be fine. I went home and tried to cut the long parts myself. I also had to touch up my bangs because she missed many places!

Overall not horrible, but not worth the $140 dollars either!

Love Joey! He's my man guy. He knows how to cut my hair so that it looks nice and thick. Plus he's absolutely hilarious!

Marion P. was such an attentive and adept colorist and stylist! Made my hair look 100%

I love going to Marion for my cut and color. She seriously works wonders on my hair and I am happy each time I leave!

Ochoa is such a wonderful salon, great location, and the perfect spot to pamper yourself for some self care!

I made an appointment for a full balayage and cut. It was kind of a last minute appointment but I had heard great things about this salon and wasnt too nervous. What a horrible experience.  I'm really not one to complain about a haircut BUT this was downright awful!!!. First of all when I told the stylist what I wanted  for color done she immediately turned it down and said she wasn't going to do it. I wanted a balayage and thats what I was there for. I showed her a picture of the haircut I wanted. It was just a long layerd cut. ( something I didn't tell her is that due to health issues my hair had taken longer then usual to grow out) I didn't think it was nesssary since I showed her LONG layers and told her I wanted to keep  length. Next thing I know she has clippers and just chopped my hair off over my shoulders. The by the time she layered it my hair was even shorter. I have thick, frizzy hair so now I can't even wear it down because it just puffs out and when its straightened it looks absolutely horrible. Not only that I got no balayage (which is what I paid for, she said she was going to do a nice red color for now and I could come back for blonde so I was ok with that. Well my hair is very dark red, almost black.  It washes me out and i hate it. I'm stuck wearing my hair up until it grows. Also , I was left at the washing station for at LEAST 20 mins. Then when it was my turn the girl washing my hair had the water on so damn hit she burned my scalp.. I was saying wow that's hot and she didn't even change the temp. I really didn't want to leave a bad review but this whole thing has been bothering me. When I left I tried to be optimistic and not be a bitchy client,  but I gave it a month and still hate it. Won't ever go back or recommend

Ochoa is not listed on any of the wedding websites so I have nowhere else to place this review.

I have given every other vendor a positive four or five-star review(via weddingwire and the knot) so I do not feel that I am an unnecessarily judgemental person.

I chose to go to Ochoa for my hair/makeup because I have gone for highlights and blowouts multiple times and I typically have a good experience. When I began setting up appointments with the owner, although he was very friendly, I found it very challenging to actually get a hold of him. He seemed to be a ghost: both of the South Hadley and the East longmeadow location staff would tell me that he was at the other location for the day- simultaneously.

A few months before my wedding, after a week where he had not responded to any of my emails, and I finally got a hold of him via phone, his response was "well, your wedding is so far away- that's why I didn't l get back to you"

About 30 minutes late, my hair appointment finally begins. I will say this: the woman who styled my hair was at least a decent person and did not reduce me to tears. I was not thrilled with how my hair turned out- but it is my fault for not speaking up in the moment.

Then came my make-up appointment. My make up artist proceeded to tell me that I was causing her to run late with all of her other appointments for the day. I told her that before we got started I wanted to get my mom's opinion on a lipstick color (my mom was right next door in the salon while I was in the spa), and my artist told me no, this wasn't going to be an option and that we needed to start.

I have never felt more like I was inconveniencing someone in my life. At one point, I asked her to lighten my eye brows and she yelled at me and said "you are not the expert, I'm the expert."

The two stars are for the fact that my bridesmaids were all satisfied with their hair and make up. The whole experience was a bad way to start my wedding morning. I did report my concerns to the owner who said he would follow up with the make up artist. Many wedding professionals warned us about this salon and told us to switch to another. I should have listened.

This salon is WAYYY OVERRATED. went in for a simple trim, came out with crooked layers. And what i mean by crooked layers, looked like someone took a good chunk of my hair from the left back side of my head and just chopped it. Wore my hair in a ponytail for about 2 months, patiently waiting for my hair to somewhat regrow and have it cut(not trimmed, because we were way past the point of no return with the previous "trim") & let's just say my hair even in a pony tail looked like it was cut in two different lengths. HORRIBLE EXPERIENCE. If a salon cannot get a simple trim right, which is one of the simplest things they offer, then what does that say about them? I do not recommend this place, over priced & overrated. Plenty of other better salons in the area that won't make your hair look bad from a trim.

Had a great experience at Ochoa! Went here for the first time for a cut and balayage color and am so glad they set me up with Janessa! She was friendly and really listened to what I wanted. Her assistant caleigh was also really helpful.

End of story is, i think it's worth the money to get what you're truly looking for and leave there feeling your absolute best.