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Review Highlights
“In addition, Kayelyn provided several suggestions that are helping me improve the health of my skin.” in 8 reviews
“Her passion and expertise in the field are very clear...” in 2 reviews
“She is very knowledgeable in her field and has such strong hands!” in 2 reviews
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About the Business
Business owner information
Denise A.
We specialize in facials, massage, waxing and makeup. We exclusively use a botanical skincare line from France that is simply one of the best in the world. We have over 20 years hands on experience with one on one personalized service for every client. At LOVE Face Body Spa it's all about you.
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Recommended Reviews
Overall rating
21 reviews
5 stars
4 stars
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1 star
- Aja B.Reston, VA0306Jan 24, 2024
As someone who has been to the majority of the spas in Cville, this is my new favorite.
Imani was awesome-- she's a very skilled massage therapist (she did an amazing job finding and working through all the spots that were causing me trouble). Her great energy made for an incredibly positive experience. I had a session with Jacob who was very skilled as well and super passionate about his job. Alani at reception is also a delight to interact with. LOVE FBS definitely has a new regular!Helpful 0Thanks 0Love this 0Oh no 0 - Jody W.Indianapolis, IN03Apr 8, 2024
This place is definitely worth Every penny spent!!!
Friendly staff, great atmosphere, location, and great workHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Kayelyn L.
Apr 8, 2024
Thank you Jody for the wonderful words!! We appreciate you!
- Stephanie H.Charlottesville, VA672114763Sep 1, 2023
I visited Love Face & Body Spa (bought & rebranded & now in a new location) for the first time back in July of 2022 for a facial. I originally had booked the Advanced Renewal facial but my l esthetician Kayelyn actually said I didn't need that exact facial because my skin is still young as I'm not yet in my 30s. She instead recommended I do the YonKa dry skin facial which is actually cheaper than what I originally booked. I love that she picked what would be best for my skin without trying to upsell a more expensive facial. I'm not well versed in skin care so I really liked that Kayelyn walked me through everything she was doing and the reasons why. Most times you just lay there in silence and while I do like sometimes to just relax and fall asleep, I really appreciated the skin care education and was still able to relax as well. But I feel like I have a better idea of what my skin needs and how I can achieve it. The only reason I'm rating this 4.5/5 stars is because I normally like some lip care during my facials and this was lacking that.
I really liked the essential oil toner she used and ended up purchasing it afterwards. The scent is heavenly and made my skin feel great. I don't always purchase skin care products after my facials but I really liked the Yonka brand products she used on my face.
Also if you're looking to get eyelash extensions, permanent makeup, cold sculpting, and more, Hayley with Hidden Heart Beauty Co has partnered up with Love Face. I've been getting my lashes done by her for awhile now and you can't find anyone better. I moved away recently but still drive 1.5hrs to see her! I go between getting a full hybrid set ($200) which is a reasonable price, or fills which are $70. I also love that she didn't require a take off of the lashes I had left on. (Which normally costs like $20-30). Every other studio I have found in the area requires you to pay them for a lash removal of the lashes from other aesthetician. Because I travel to different cities for work 3 months at a time, this is a huge hassle, so I am very grateful Hayley doesn't require this!
You should definitely head over to Love Face & Body Spa, now located in the Glass Building, for all your beauty needs!
**New location: To enter the new Glass Building location, go to the front left of the building and it's the second door from the left.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Kayelyn L.
Sep 1, 2023
Thank you so much Stephanie for the wonderful review and it’s so appreciated the information regarding lip care. We always strive to improve our experience with our services and will be looking for a great product to add for lip care! We look forward to your next visit.
- E H.Atlanta, GA02Apr 10, 2024
I rarely leave negative reviews but my experience here was less then ideal, a true lack of professionalism. However I thought the massue I used was great. I warned her that I was pain tolerant and would bruise of too much pressure was applied (no easy feat but has happened if the therapist is strong enough). On my way out I felt pressured to rebook and with the therapist there I went ahead and did so. I did want to wait and see what I felt like the week following the massage. My back was covered in bruises. I had to travel out of the country for work and had limited cell phone reception but tried multiple times to call and cancel. I made a last ditch attempt the day before and was able to get their voicemail. They called me back the day of to say that I could reschedule and not be charged their cancellation fee since apparently they hadn't received my texts or emails attempting to cancel. I called to reschedule and was disconnected twice in the middle of finding a date to "move" my appt to. Admittedly I was hoping to call back later to cancel the newly rescheduled massage and see what other service I could book just to avoid being charged but also feeling so underwhelmed. They charged me the cancellation fee regardless of saying they wouldn't. Between the horrible service and communication I'm so disappointed, but there are other great spas in Charlottesville that provide excellent customer service and make your experience relaxing from start to finish!
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Kayelyn L.
Apr 10, 2024
Good morning, I am sorry that you were not happy with our customer service. However I am confused why? You stated you were pressured into booking another massage, but you thought your massage therapist was great? If you bruise easily as some people do it can happen even if a minimal pressure is applied. I am the only one who receives emails and we did not get any cancellation emails from you. In addition I am rarely at the desk booking appointments but was the day you rescheduled , the therapist recommended a next time visit at which you said it was great and I asked you myself how was your massage and you repeated the same. So I am confused. Although you were having issues with cell phone service while away, we keep a meticulous written call log of all messages left on our phone and we do not have a phone message from you going back 45 days. We did however give you a one time courtesy to reschedule as you stated, if you rescheduled, you canceled the second time so yes we will charge you. We have hundreds if clients a week and often give a one time courtesy when you cancel last minute. Our staff does not get paid when we do this. Unfortunately we would not remain in business long or retain the staff we do if we did not enforce a cancellation policy as all spa’s in Charlottesville do, as well as physicians, and many other professions that bill for their time. I would like to add here is my direct email…if you can email me any of the original “emails” you sent with a time stamp saying it was sent prior to our 48 hour window I would be happy to refund you our cancellation fee. Kayelynlove@lovefacebodyspa.com
- Harper T.Charleston, SC03Mar 22, 2024
My massage with Imani was absolutely first class. She is very talented and I am still feeling the benefits days later. Could not be more pleased with the session!
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Kayelyn L.
Apr 8, 2024
Thank you so much for taking the time to post your review!! We appreciate letting everyone know how amazing Imani is!
- Anne S.Manassas, VA01Feb 17, 2024
Kaitlyn is highly skilled. Products do what they say they do. I come out of a session relaxed and rejuvenated at the same time
Helpful 0Thanks 0Love this 0Oh no 0 - Meghan B.VA, VA02Jan 29, 2024
I had an exceptional time with Joanna. This was my first massage at Love Face Body and it was lovely. Great customer service and hospitality. Joanna is really talented, kind, and provided a great experience. Everything was very clean and the space was perfectly relaxing.
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Kayelyn L.
Jan 29, 2024
Thank you so much for taking the time to let us know how your visit was!! She is our newest member of the team!! We are very excited to have her!
- Jennifer M.Round Hill, VA04Nov 13, 2023
My daughter and I had a fantastic experience for our massages. My deep tissue massage was one of the best ever. Joe was fabulous!
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Kayelyn L.
Nov 13, 2023
Thank you so much for the review!! He is amazing and we are super glad to have him! He is our deep tissue guru!!
- Jesse G.Los Angeles, CA0184Jun 26, 2023
I had a really great experience at Love Face Body Spa. I was in town for just a couple of days and was able to book an appointment last-minute for Saturday afternoon. The online booking is so amazing, since it allowed me to book the night before and saved me the hassle of calling around a gazillion places to see if they had and same-day appointments available. And once I got there, I had a fabulous massage with Imani. She made me feel so comfortable, and my whole massage felt amazing. It honestly felt like it lasted forever, which was wonderful. I also really felt like I connected with her. She was so personable and friendly. Whenever I am back in Charlottesville, I will definitely book another massage with Imani.
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Kayelyn L.
Jul 18, 2023
Thank you so much for the wonderful review! She is definitely amazing for sure! We look forward to seeing you again.
- Beth M.San Francisco, CA961Oct 4, 2022
This was by far the worst massage I have ever had. I almost told Kayelyn to stop during it because it was just that bad, but I was holding out hope that it would get better and it didn't. I also got a facial from her and I found it to be very unsatisfying because she spent the whole time berating me on how I am mistreating my skin.
I went to Love Face Body Spa for relaxation and did not leave that way. I was very unsatisfied and will not go back.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Kayelyn L.
Oct 4, 2022
While it is very rare we get negative comments regarding Kayelyn, however we always take those seriously and as a way to
Improve our services. Kayelyn is big on education and it’s unfortunate you took that as being berated, I know that’s not what her intention was. We have 100’s of comments with clients having amazing results in seeing their skin change for the better. We have a number of massage therapists and if you’d like to come back for another massage with any one of them the massage would be on us. Just please make sure to communicate to the therapist if she’s not doing the treatment to your liking. That’s the only way they can know if it’s the right or wrong pressure, not the specific area you want focused on. Again we apologize you did not have a good experience but do ask that you please give us another opportunity to earn your business.