Customer Reviews Back to Business Profile

• Best dermaplaning I have ever had. Staff was lovely.
  SUE L.
• Friendly and peaceful atmosphere Reasonably priced Skilled estheticians
  Jill S.
• I had such a wonderful experience at this spa! I went in for a full hair service—cut, color, and blow dry—along with eyelash extensions, and everything exceeded my expectations. The ambience was relaxing and inviting, and the entire space was spotless and well-maintained. The staff were incredibly friendly and professional, and it was clear they really knew what they were doing. They took their time to make sure everything was done perfectly, and the results were amazing. My hair looks and feels fantastic, and I’m absolutely in love with my lashes. Overall, a top-notch experience—I’ll definitely be coming back and highly recommend it to anyone looking for great service in a clean, welcoming environment.
  Ruja S.
• Hidden Gem has been my go-to for facials with massage and general de-stressing tune-ups for many years. In fact, my first visit was in a rented space, before the West Concord office opened. She's earned a 10 in my book every time. Yesterday, she sensed I needed a little more shoulder and face work, and went above and beyond the agreed 90 minutes. Long back massage, with hot stones and extra shoulder work, plus waxing, dermabrasion, extraction, face feel, and masks, face and scalp massage. Pahlavi is a gift and a gem. I haven't had a facial or massage from anyone else at Hidden Gem, but I've really liked everyone I've met who works there on the front desk, waxing, choosing a facial wash, etc. Thank you Hidden Gem!
  Dorothy B.
• Relaxing, appreciated the thought and care plan during my facial that felt targeted my skin needs. My skin felt and looks so clean and healthy.
  Meredith S.
• Amy L.
• Christine B.
• Laura did a terrific job. Very relaxing.
  CHRISTIE W.
• Alexa A.
• Loren W.

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