H&M Nails Spa

Very great service! The staff is super nice and professional. Thank you for a relaxing mani and pedi

I stopped doing Yelp reviews years ago, but I can not let this one go. If you have other options please go somewhere else, if you can't do a pedicure right can you really do nails?. I went in around 5:30 close to 6pm today, and I understand they close at 7, so maybe they rush they last few clients. I went in for a simple pedicure and simple medi the lady cut my toes nails all the way down you can't even file them to reshape them because they were cut in a weird angle I guess, but ah best part is she took it upon herself to cut them down to match my big toe without asking (I was going to get a fake nail put on my big toe) so now I have to grow out my right side of my toes because instead of having one toe that isn't the same length she tried to make all my little toes the same length as one big toe. I truly feel ugly because I take pride in having a nice length toes nails. I went from "are your toes nails fake" to some childish ass toes. Like bro if y'all can't do nails just say that, I can no longer get the French tip I was going to get because of my nails are so short. Thank you truly for the bad experience.
P.s I only tipped her the 4 dollars because she massage better than she do nails.

I'm so happy I came here. The best nail spa in town. They are thorough and give you the absolute best service. They take such great pride in what they do and it shows from the moment you walk in the door until you leave. I left feeling refreshed.
Request Mai you won't be disappointed.

I received excellent customer service. I appreciated the recommendation to use gel powder instead of regular gel. My nails feel hard as rocks and look nice. The owner has a great sense of humor.
Thanks for being very nice to a non Texan. Lol.

This is the second time I've come here and they were not able to service my wife. There's always two people
Just sitting, but they are unable to do any work. Even painting a child's nails was out of the question.

Pulled up at 6:35pm to get a simple nail removal. Definitely only takes 10-15 minutes max. I was told that they are closed. Your hours are until 7:00. You definitely could have done my damn nails. But fuck it. I'll definitely give my money to someone else. Sad part is, I just moved into the neighborhood so I was looking for a salon that could be my go to salon. Now you lost out future business dummy.

[ ] I made an appointment here as treat for myself on my birthday day. It was a 10:30 appointment and when 10:30 came and went without anyone even attempting to set up the foot spa, I was about to walk out. The guy in the front must have seen that because he abandoned his client in order to go set up the foot spa. I was taken to the back, which I guess is supposed to look nice because of the arm chairs but kind of comes off as ghetto, like what it would look like if someone set up a pedicure spa in their livingroom. The foot spa water was luke warm, but It's not like I could tell anyone because at 10:40 I still hadn't seen the person who is supposed to do my nails. If I had been a walk in I'd expect a wait time, but this place is by appointment only, if I have to make an appointment, it needs to be honored by both parties, especially if their website states that they will charge you for missing the appointment. I was about to walk out at 10:45 when a lady who had been doubling up on another client decided to come over. The pedicure itself was okay, I wouldn't call it enjoyable or relaxing though. The tacky armchairs were crazy uncomfortable. Pedicure chairs are designed to be ergonomically correct IKEA sofas are not. In contrast with the lukewarm to cold water in the foot spa, the paraffin practically scalded my feet. And lastly the nail polish was immediately messed up before I even got in the car. While this isn't technically their fault, the whole process didnt wrap up until 11:50 and I had an appointment at 12. I had planned on having at least 10 minutes to sit and let my nails dry, but the 15 minute late start shot that to hell. I was told I could come back to get it fixed, but honestly i feel it should have been done right and when it was supposed to be done. Needless to say I will not be back and I dont recommend this salon.

Side notes:
- I found the music choice odd, while most spas play relaxing spa music, I found the country music or Christian music (I couldn't exactly tell what it was) displeasing.
-Im not positive but it looked like the lady was using unclean tools that had not been autoclave. I could have sworn I saw skin on the end of the tool before she had ever used it on me. I think a TDLR pop up would be a good idea.

Let me start by saying the people here are so very nice. I came in asking for fall colors and showed them a picture of Ombre fall nails and ask if they could do that. The girl was so helpful picking out my nail colors.

The services were up to par, no massage chair, no spa tubs with the lighting, you sit in a sofa chair. I needed to leave by a certain time but they finished within an hour.

Did I get what I ask for? No, not by a long shot! They did not even ask me if I liked it or not!! "There ya go"

I've attached photos of what I wanted and what I actually GOT. I agreed on the slight color variation but expected the Ombre to at the very least match the picture and if they couldn't do it my gosh just say so!

You can see in the photos that my hands are so dry they did not even apply lotion!!

As soon as I leave this place, I'm removing this polish!

So I just checked out and was ask if everything was okay and I showed the girl at the front drsk my nails and the picture she agreed it looked bad and admitted she would not be happy with them either but offered not even nail polish remover!!! So upset that I just spent 68.00 on a basic manicure and pedicure to come out hating it. The toes are not as bad as the nails but still nothing like I ask for.

When I started this review I gave this place two stars but after expressing my feelings to the front desk with no real concern or offer of resolution I've dropped it down to one star.

I usually don't post reviews but this was just so very shocking and upsetting.

I'm trying to figure out how to post these pictures.

UPDATE: The manager called and spoke with me on the phone. He offered not to charge me for the Ombre service and for me to return to have them fix it. I explained that I was out of town and had no time to return. At this point he said that they would not charge me for the manicure (Which should have been the case from the start with the offer to fix it) I'm not a person who expects something for nothing. I was encouraged to try them again in town but the offer should have been to try them again, cost waved just to try to save the customer. I do feel they at least attempted to do the right thing.

Long post alert***

This was my third time at this location and first time with my mom from out of town and the experience was one I never expected. The manager was never there when I've came before I land I'm certain if she was I wouldn't have returned. She was apprehensive to assist and service my mother who is wheelchair bound, which started by her opening the double French doors to let her into the establishment. Following that she said she could not do her pedicure because she did not want to risk her attempting to stand up to reach the pedicure chairs but she was capable. Finally my mom began her service and a simply French manicure and pedicure. They barely cleaned her feet and her French was different on both feet; one round one square. This upset me that they continued to mistreat her as if something was wrong with her. With all this occurring I only did my pedicure and decline to do my nails after being told by the manager that I need to hurry up and pick a color because I was taking to long and they had other appointments to follow. Instead of assisting she continued to say we kept taking to long when we required extra time to get my mom set up. Please note I came here pregnant looking to get some R&R before my baby shower this weekend and received the opposite. I cried due to my hormones and she disregarded my feelings and said she is running a business. Regardless of the friendly mannerism of the staff I would never return. They made mistakes because on my moms pedicure because was hovering over them to hurry up in an empty salon. $140 for three services that came with poor management. There is no need for me to every come back but if you did go there try when she isn't there if you want to your luck but the discrimination to the handicapped is extremely unacceptable.

I'll start by saying they were very welcoming from the start! They got my hands soaking right away and offered me something to drink. Danny was very sweet and I have NEVER had anyone spend that much time making sure my nails looked this good - my nails are ugly and brittle, but he handled them amazingly. Love the gel polish and overall great experience!! Will be back!