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Review Highlights
“Hannah is a female entrepreneur who has built her business with hard work and a focus on what the customer wants.” in 9 reviews
“Dahlia at the front desk as always a delight.” in 3 reviews
“I love getting my eyelashes by Mai she is awesome.” in 2 reviews
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About the Business
About Glow Spa: Who we are: We are an experienced team of beauty and health professionals, dedicated to the science and art of skin care, body care, and wellness. Our Mission: Treat, Nourish, Rejuvenate At Glow Beauty Lounge, our goal is to make you look and feel your best, by bringing out your skin's natural beauty and radiance. Our fully customized skin care and body care treatments will heal, nourish, and rejuvenate your skin, leaving you looking healthier, younger, and GLOWING! Treating skin is a science and an art form, which is why we treat your skin on a cellular level for optimal results. Through the use of clinical grade products, natural ingredients, and scientific innovation, our professionals will enhance the appearance and elasticity of your skin, as well as stimulate cellular regeneration to expedite the healing process. Our Products: Our product line is formulated to address a variety of skin types and skin conditions on a cellular level--not just topical. Whether yo
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Recommended Reviews
Overall rating
36 reviews
5 stars
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1 star
- Mom S.Buford, GA1106111Oct 15, 2023Updated review
Glow used to be a good place about 5 years ago. It has all went downhill starting with the customer service. The finished product of lash application and high turn over of employees.
If you have questions they get annoyed they are inpatient and very rude.
Facility isn't as clean and they have employees applying lashes without washing hands going from customer to customer. Big no noHelpful 0Thanks 0Love this 0Oh no 0Apr 27, 2020Previous reviewI am taking the time to write a review based on my experience since now I have the down time. I have been going to glow beauty lounge for about 5 years now. I ran into a few issues in the past but the owner fixed it. I got my lashes filled by MAI the end of January. The next day my eye became very itchy I called glow and let them know and they just brushed me off. That whole week my eye started to itch really bad and then swell up. I called the kaiser nurse line and they told me to use warm compress and take an anti inflammatory to see if it works. I waited a week and it didn't get better. Next I got a referral to my eye doctor which checked out my eye and said the person I have an eye infection with blepharitis. She even took a picture and zoomed in and you could see the extension where the infection started. It was poking into the skin and not attached only to the lash as it should be. I was glad I only has a copay of $20 but I still missed work, I still couldn't see, It was painful for 3 weeks. I needed eye drops, antibiotics, eye packs etc. It was a nightmare. All the while I kept calling them and they did not care to refund me, fix the problem at all. They still have not resolved the issue and continue to avoid me by thinking the problem will go away.
- Olivia F.Snellville, GA20211Jan 6, 2023
I went to Glow Beauty Salon and I had the worst experience ever.....the lashes were extra long, and very thick when I asked for natural...they don't do refunds but I guarantee my credit card will refund me....my eyes were very red from the experience and I had to get them removed...they lied about the type of lashes I wanted which I said NATURAL...not dramatic...they need to learn to listen to the customer....I will be calling American Express on Monday due to the redness and experience I had...the owner of the company lied and said I wanted dramatic which was a lie...don't recommend this place at all!!!
Helpful 1Thanks 0Love this 0Oh no 0 - Brooke M.Duluth, GA10612May 28, 2021Updated review
3 months after they gave me god awful service they just took money out of my account AGAIN!!!!!! I called and spoke to the owner and she hung up on me after I told her I was going back to the BBB to report them again! I wish I could post negative stars!
Helpful 1Thanks 0Love this 0Oh no 0Feb 19, 2021Previous reviewTHE WAY THEY TREAT THEIR DISABLED CLIENTS IS ABSOLUTELY DISGUSTING!!!
DO NOT EVER GO HERE! PLEASE, PLEASE, PLEASE go to another salon that will treat you with the respect you deserve because you will definitely not get it here!
I went here Wednesday evening and had the most ridiculous service and experience. First off I am disabled and am not able to drive. So when I got to the salon my Uber driver left. When I got to the door there was a note saying to call the number so they will come let me in. I called and found out there was no one there. They had gone to get something to eat. So instead of being nice and apologetic about forcing me to stand outside in February for 15 minutes there response was "your appointment is at 4:15 not 4" (how many people show up a few minutes early for appointments?) I was super excited and chose the more expensive dramatic lashes to make sure I would be pleased with how they would turn out. As soon as looked at them I told her I was not pleased with them at all. My lashes look far better with good mascara than they did after receiving $175 of lash extensions. The girl told me it was my original lashes that determine how many they can apply. I was treating myself to something special before going back into the hospital this morning for more treatments. On my way home my uber stopped at another salon and they offered me to remove the lashes for free. The woman at glow responded to my first google review and told me to come back and she would fix them instead of going to the other salon. No matter how many times I told her they offered but I am unable to go because I will be gone for 3 weeks. She was very dishonest with my last review because she claimed I asked her to fix the lashes in 3 weeks when I absolutely never said that. I said I won't have time the next 3 weeks to do anything. I requested a refund but she is refusing even though I told the girl who did my lashes that I was not happy with them and extremely disappointed before I even got off of the chair. I will be posting the entire conversation we had yesterday and today. You can also notice that Covid was never mentioned when it came to me being left outside. When I told her I wanted a refund she said she was still offering to fix them. I asked her when she was coming to UVA to correct their mistake because no matter how many times I told her I went back to the hospital today for my next round of treatments she was still telling me that I need to come to her to fix them and not the other salon who offered to help. Making my review seem like I was trying to get something for free so that people who read my reviews would not realize the truth about this business and the people who work there.
There is zero chance I got the dramatic lashes because these are far less than a basic package would look like. The lack of kindness and just general respect is mind boggling. DO NOT EVER GO HERE! No - Jessica H.Suwanee, GA1127Apr 21, 2022
Mai and Hannah are both amazing. I've loved my eyelashes and recently got my eyebrows micro-shaded and absolutely love them too. Will be going back and trying more of their services as they have always been super nice, accommodating and professional.
Helpful 0Thanks 0Love this 0Oh no 0 - Nicole P.GA, GA28113107Jul 30, 2019
This is now my go to spot for a good massage. I've been here once before because I was given a gift card. Consoni was my massage therapist. This morning I was badly in need of a massage, called and got an appointment right away with Consoni. She is AH-mazing!! Wonderful attitude and vibe. Made my day!!! Now I feel rejuvenated and ready to take on the week.
The Beauty lounge offers several services. On my last visit I got a massage and a facial. They were both good, of course the massage was my favorite. The facial was not bad but it was not necessarily something I would come back for. The atmosphere is nice and quiet. The staff is friendly. It does not have your typical spa style vibe, which is OK since they don't advertise themselves as a spa. I would recommend you bring cash so that you can pay the regular price, as if you pay with card there is an additional fee. Also if you want to leave a tip make sure to tell them prior to paying if you're using card or they will have to do a separate transaction for the tip. Case in point, bring cash to pay for your services to
Limit confusion and fees.
I'm not sure if I will try other services, but I will definitely be back from massages regularly. Consoni does an awesome job and the prices are very affordable. I've paid MUCH more for massages that aren't near as good as hers. A spa vibe is my preference for a relaxing day. I like a place to sit and just relax a bit after a massage with a cup of tea prior to getting back to the hustle. I'm not sure how much business they get it, but if they wanted to up their game, adding a small lunch with a few packages and a small room to just sit and relax and drink a cup of tea would definitely make it a place that people would want to spend a half or full day of relaxation.Helpful 0Thanks 0Love this 0Oh no 0 - Elizabeth P.Braselton, GA10782127Mar 6, 2019
I came here because I stumbled across a Groupon for a 30 min back massage and foot massage! I also decided to try the mink eyelashes they offer.
I started with the eyelashes. They were very accommodating and the table you lay on to get them done will put you to sleep. Lee is SO gentle and really takes her time to make sure every lash is perfect. She also offers advice that benefits YOU and not just her wallet. I was thinking about dramatic eyelashes over natural and she said I need to do natural because my eyelashes are already naturally beautiful. I really appreciated her honesty and that is hard to come across.
Also, the owner Hannah is VERY sweet. She made sure I was happy with everything before I left.
Kristin, the massage therapist is a lovely soul and she does an amazing job at relieving tension. Since I had just had my lashes done, she gave me a 60 minute foot massage with hot stone instead of the 30/30 combo for foot and back and it was amazing. She is awesome!
I think this place is great and I will continue to use it as my beauty lounge!Helpful 1Thanks 0Love this 0Oh no 0 - Susan G.Brentwood, CA097Aug 19, 2022
Hana & Vic are amazing. If I could give 10 stars I would. They had a great deal on Groupon had to try them, wouldn't go anywhere else.
Helpful 0Thanks 0Love this 0Oh no 0 - Diana D.Buford, GA022Aug 5, 2020Updated review
At first I had a good experience but over time I came to realize that they really don't care about their clients experience , they care more about charging you . If you don't like the outcome their answer is sorry we only have an hour , I feel like many other places can do a good job in the same amount of time especially if it's a set appointment. None the less we stopped going here dont recommend
Helpful 1Thanks 0Love this 0Oh no 0May 20, 2020Previous reviewFor my first experience getting eyelash extensions, it was great !! She was so nice and extremely gentle and the whole experience was honestly relaxing . The hour it took went by quickly and I ended up loving how they turned out !!
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