Glitz Threading & Sugaring Wax Studio

From the moment that I called I knew I was gonna be satisfied. They were so kind on the phone and they welcomed me with open arms. There was no wait and I didn't have to book an appointment. My Brazilian wax wasn't even painful how I expected and the vajacial was AMAZING!!!! Reha did my service and was amazing seriously. I haven't received a wax this good ever so I'll definitely be returning every month! I would def suggest booking REHA for your sugar waxing because she is the TRUTH

I use to go here for Sami for 2 years, I went in some months ago and they told me she was on vacation for 2 months.. they followed me out to my car telling me they would service me, but I wasn't interested. I ended up running into Sami not long ago- and she never went on vacation, she just didn't work there anymore and they were lying to her customers to retain their business instead of just saying she was no longer there. Not good business or customer service.

First of all, I have no problem paying for services received. I have had five appointments here w/in the past 3 months ... all with Jeni ... facials, sugaring, eyebrow tint, threading and waxing ... plus, I've purchased several skincare products. Total spent is approximately $750.00.

I have never had my face and neck threaded before ... it REALLY hurt! Afterwards, she said I needed to come back in TWO weeks and have it done again ... what??? No.

The last visit, I felt I was charged in an arbitrary and capricious manner. I always pay cash and leave a 20% tip each time. Since I've been there previously, I knew approximately what my total should be ... when checking out, she gave me the tab and I thought: that seems high ... but right then, another gal walked in and I wasn't going to stand there and argue with her, so I just paid it (including a $40 tip) and left.

So, if you like up-selling ... go there
If you like hearing an employee criticize another (she's no good, she's not clean) ... visit Glitz
OR if while getting your service, you enjoy hearing an employee go ON and ON about how there's no business and she sits there BORED all day, making NO MONEY ... then please, stop what you're doing right now and run on down there!!!

I do not like leaving negative reviews ... this was my experience. Perhaps yours will be different.

Visited Glitz for the first time and I will definitely be back! I was serviced by Jeni, who was very professional, gentle and extremely knowledgeable!

I set an appointment for a full body & eyebrows and was very pleased with both! Needless to say, I will be back to Glitz! The staff is great & the service is exceptional!

100% the best place for waxing, threading, and facials! I've been going to here for months for threading in waxing, but decided to do a facial for my wedding. Sami did a fantastic job with my facial. I haven't gotten a facial and years and it was amazing. I highly recommend and bring your friends!

In the area for the day only. Walked in after leaving the gym and Neha greeted me and did all of my services and I'm very well pleased. She is the bomb with body waxing and brows. I'll def be back when I'm in ATL for sure. Nice facility and clean and very environment.

Shame. Too many other businesses that offer these services that understand customer care.
I went in for eyelash cluster extensions. Every single eyelash was on my pillow case the next morning.
I put no product on them. I called the next day very nicely not even asking for a refund but simply a credit for threading, a cheaper service.
The woman blamed me for not being careful, she has never had this happen before. and she said that she was doubtful "Nick" would do anything about it.
Wow!
I told her I would be happy to get in my car and drive over for her to see that I did not have the lashes on any longer and was not looking for a free credit
She called me back to say Nick said they would do the lashes again.
No thanks

It was good experience for my first wax. The work space was very clean and process was quick. Was also very easy to book my appointment.

I am leaving this review to hopefully save someone else from experiencing the lack of care and common customer service that I experienced at Glitz. I walked in on a quiet Saturday morning and I noticed there weren't any clients. However instead of being greeted, I was just told to sign in and then rushed when 2 women (not of color) walked up behind me and went on to receive a warm welcome by the same woman who rushed me to sign in. I wish I knew her name so I could call her out for lack of service, but she then proceeded to tell me to come back another time because these other women who clearly walked in after me were going to be serviced before me. I simply left and will not be returning again.

This is truly disappointing because I had been going to Glitz for some time, and have even recommended their services to several family and friends. I'm not sure if this is new management that they're under, but this is not how business should be conducted. I definitely felt there was racial bias and will not further recommend Glitz to anyone else.

I've been coming here for the last three years & i can truly say that i might have to find somewhere else to get my wax.

After reopening from the pandemic, there has been newer staff. One of them being an older lady with glasses. She has done my Brazilian & underarm wax maybe 5 times. The last three have been questionable.

The first time that was questionable, she waxed so rough to when we were done, i notice i was bleeding. I took pictures to show my husband, but didn't make a big deal, only because i never had an issue. I thought maybe it was just one of those days. Mistakes happen.

The second time, she was rough again! This time, pulling my labia with the wax!! So i said "Um i feel like you're pulling my labia with this wax paper"..she said that she wasn't, but had to make sure she got all of the hair. She proceeded to finish my wax (pain free).

This third time (last week), she was pulling my labia with the wax AGAIN! She did not use her hand to cover the area once removing the wax. She did not wax my inner buttox. I was in so much pain after i left, i had to go to the bathroom and wet some paper towels with cold water to put in my underwear after i left. Here it is a week later and I'm seeing i have small hair bumps.

She is the l one who typically does most of the waxing. The other lady does too, but she does mostly brows,etc

Overall, i like this place. I'd suggest if people go here, to just try it for themselves. My review is just a warning if you do get the older lady with glasses. She can be rough and is quick. Which i don't get either, because waxing takes at least 20-30min. She "speed waxes" and I'm not really a fan of that. Literally takes hers 10-12min flat. But yeah....