I was a loyal Fresh Faces RX client for over 6 years, spending over $30K on everything from Botox to PRF to facials. Sadly, the quality and service have declined to the point that I won't be returning.
There are some excellent practitioners here -- including Dr. Jodee, the owner -- but also several subpar ones, and a lot of staff turnover so you could find someone you like and the next visit they are gone. And when it comes to injecting your face, inconsistency is not something you want.
I flexed my schedule many times for them as they requested me to come in earlier. Too often, I was shuffled to a different provider at the last minute (usually a bad experience). Eventually, I had to be very specific about who I'd see.
Today was my final visit and here's why:
Despite always being on time, today I was exactly 10 minutes late due to traffic. When I called them on the way to give a heads-up that I would be late, I was met with a lack of empathy and scolded due to their "policy". After years of loyalty and frequent accommodations on my end, it was disheartening.
Other red flags over the years: unprofessional comments from the owner about former staff, front desk gossip audible through thin walls, and no acknowledgment or thanks for 6 years and tens of thousands of dollars spent when I let them know my final visit would be my last.
They get 3 stars because Dr. Jodee is talented, the facial club is a cool concept, and there are Black Friday sales -- but it's just not worth the gamble anymore. My face deserves consistency, professionalism, and respect.