Emerson Joseph

I figured it was appropriate to post an update as current conditions warrant it.

I was able to get an appointment on their second day open after being closed for 9 weeks due to COVID. It had been 11 weeks since my last haircut and absolutely nothing had been done to the mop on top of my head in that time. It was brutal.

It's important to mention that yes, I did wear a mask and wash my hands upon arriving as required. And my stylist (Mallory) wore a mask during the entire appointment as well. They've done some rearranging and spaced out the chairs to accommodate distancing and blow drying/hand details aren't currently offered either. Considering it was almost 3 months since my last haircut these minor inconveniences didn't bother me at all.

Mallory was ready for my right at my scheduled time. Aside from the few changes already mentioned it was like nothing had changed (except the few jokes made at my hair's expense when I first sat down!). Got my shampoo, a perfect cut, and condition then happily bought a bunch of products that I was running low on when it was time to check out. Scheduled my appointment for next month and was on my way.

I also want to point out that these businesses have been shut down for months and in order to reopen were given an entirely new business model that they had to abide by. Employees have been out of work for over 2 months. No one asked for this, but they are learning on the fly and doing what they can to make sure the customer has the best experience while they figure it out. If you can't handle that it might be better to buy a Flowbee and continue staying home for the next few months. I chose to happily sit back down in Mallory's chair and enjoy another top notch haircut.

Thanks EJ staff, see you next month.

went to sign up and the owner was there and i saw how he was disrespectful to his clients and co workers i do not recommend this place at all!!!!

Good haircut but soaked my collar instead of folding my collar down so it didn't get wet. Clothes covered in hair trimmings .. $100! I think not again. It is about the details and they missed them today.

Highly highly NOT recommended. Very unprofessional staff (although very nice) but for $44 you would expect the bare minimum skills but that's also not to be found here.
Basically you are paying for nice amenities (the welcome drink, shoe cleaning...etc) but definitely not for the hair-cutting quality or skills

Tried 3 times, 2 stylists. 1st time was an absolute botch job by Kayla(I think that was her name). Never went back to her. Second time was a good cut by someone else. Same person then cut it again and it was a disappointment. There's so much inconsistency in this profession unfortunatly
This time BROOK BAUSTIC BUTCHERED.
Avoid both abs the whole salon. I would say they are overrated but from what I hear lately not many people have good things to say about Emerson Joseph. They are no better cutting men's hair than any other good salon.

BTW- they're 30 minute appointments so basically they're an overpriced Supercuts shop right now.

QUICK: Hair cut was good, environment is nice, management and booking experience left a LOT to be desired, issues with website booking. Note to Management: the CUSTOMER is always right.

DETAILED: I have been going to a competitor a few blocks away for quite a while. Said competitor has issues in that they don't allow you to make an appointment (a la supercuts or some mall-type butcher shop). I had to endure multiple bad to mediocre haircuts before finding someone I like. The problem is, without an appointment I often found myself waiting 45-60 minutes for a haircut, with no idea how long I would be out of the office. I just want to find a person that does a good job and that I can make an appointment to see.

A colleague recommended a specific stylist at Emerson James. I did my research online and found that I could book an appointment with a specific person at a specific time. I tried to book with that person on a Thursday, but she was unavailable. I searched online to find her next available appointment and was booked an appointment with a specific person at a specific time. I was given confirmation.

I showed up for the haircut and was greeted with a friendly smile and taken to a seat. After being given a glass of water, I waited for my stylist to call me. Unfortunately, someone completely different suddenly shows up and I asked why she was cutting my hair. I was told they moved me around to accommodate someone. That's exactly why I quit going to the other place!!!

Now, to be fair, the lady that cut my hair was friendly and did a decent job. I was very polite to her and thanked her for her time. At checkout, I asked to speak with a manager. At first there was hesitation on the part of the cashier, but the manager (who I knew from the website) was standing next to her, so she eventually came over.

I calmly explained that I was satisfied with the haircut, but I explained why I left the competitor and that I booked an appointment with a specific person at a specific time. I asked why I was changed to someone else without notification at the last minute. Their website indicates customers will be charged for making changes to appointments (50% if within 8 hours, 100% if within 3 hours). This seems analogous to me - they canceled my appointment with the stylist 1 minute before it began.

First, I got a lot of attitude from the manager. She tried to tell me I was wrong, that I made a mistake in booking and that I selected any staffer. I told her that was not the case, and I was again told that I was wrong. She then explained that she switched stylists without telling me to accommodate someone that was there for another (more expensive) treatment. Playing favorites and moving me around is what caused me to leave the other place.

I told the manager I would just pay and not come back if her attitude was that I was wrong. She said OK. I put my card on the table and then she got more attitude and told me it was on them. I said OK and left.

Credit to them for doing the right thing and not charging me (honestly, I would have settled for a discount and a promise that I could get the person I selected next time). I went back to the office to see if she was right - maybe I did screw up in booking the appointment. I went through the exercise again on the website and it turns out I was NOT wrong. There is a problem with the website.

I called the manager to (calmly and politely) explain that they have a problem with their website. I thanked her for doing the right thing, to be met with more attitude. I then pointed out the problem with the website. She said she did not disagree and then told me good luck with my life.

So - Five Stars for the haircut, minus One Star for moving me to another stylist without telling me, and minus another star for the terrible attitude and customer service = 3 Stars.

NOTE TO OWNER: If you're going to charge $50 for a haircut, you might want to be nice to your customers. "The customer is always right." (And in this case, I was literally, technically and figuratively correct.)

This salon is terrific and offers many services for men! Mallory does an amazing job and comes highly recommended. I highly recommend Emerson Joseph.

I love the woman who cuts my hair. I love the concept. I only like the experience because if it's management.
What is the concept? A full spa for men. A masculine form of pampering. Attractive women sashaying about and a male clientele. Haircuts, shaved, facials, massages, pedicures and manicures are all on the menu and while you are enjoying these you can enjoy a complimentary beer and have your shoes shined.
The woman who cuts my hair is very pleasant and does a really good job. She even trims my eyebrows while she is at it. The woman who gives me my massage is very good, a real pro. And the woman who provides the facial does s good job and is really funny to boot.
So, why only three stars? Management. They have screwed up my account for three years (I prepay a volume commitment of services to get a discount). And now I find that the commitments the general manager made to get me to renew last year will not be kept costing me potentially several hundred dollars in lost services! Needless to say I will not be renewing and probably will not be going there after next month. Too bad.

I went to Emerson Joseph thanks to a package my wife bought for my birthday. I got a 60 minute massage, hand detail (manicure) & foot detail (pedicure). I worked which Sara while I was there, she was talkative and very nice.

Massage ($80): Sara was awesome, she did a mix of a Swedish massage and a deep tissue massage were I was having some extra pains. The atmosphere was soothing (although I could vaguely hear some outside conversation and music). Extremely professional and I'd definitely recommend her and EJ for this service.

Hand Detail ($20): Simple enough ... they clean your cuticles, file down your claws, and buff them. I've never had a manicure before so I'm not able to compare, but it was quick and harmless (much to my dismay).

Foot Detail ($50): This is a little pricey. The service was good, and if you're already here for something else I'd recommend it if you're looking for one. I would make a stop at an actual nail place if that's all you're looking for, however. EJ's was basic, cuticles, scrub, file, clip. I've gotten one once before my wedding, and it was $40 bucks and had all of the above, and also included a hot paraffin wax dip with a hot stone calf and foot massage.

This place is honestly one of the best things that has ever happened to me. It's a hidden gem. I'll never let anyone other than Brooke ever cut my hair. Her hands are soft and her precision is off the charts. The massage services here are also top notch. All around good spot with tremendous customer service.