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Charla G.
Boutique Indoor Cycling Studio
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24 reviews
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- Jun 3, 2016
So I'm glad I gave this place more than one chance because the first experience left much to be desired.
My friend and I were on our bi-annual pilgrimage to Naples to work on our melanoma and decided that maybe it would be good to counterbalance all the crap we were eating while on vaca. In comes spin studio.
To maximize time in the sun, we opted for crack of dawn morning classes. Our first class, the front desk girl seemed to barely be able to function. Neither her nor the instructor were particularly friendly or inviting. Which is interesting given that there were 4 of us in class total (including the receptionist). You would think that they would try to sell the business more since the studio is freaking empty during off season. The class itself was kind of meh. You gotta have the self motivation to get a good workout in. The instructor spent half the class off the bike and seemed to be struggling with the online system that controlled the interval timers.
Luckily the second class was much better. The owner of the studio was around and was clearly interested in making sure that we were having a good experience. The instructor that day was way more energetic and into the workout, which I think is important...you're there to motivate me. If you look like you'd rather be elsewhere--guess what? It's 6 am. so would I.
At a $20 drop in rate, it's unlikely I'd come back. Frankly, this is atrocious considering they don't even offer cycling shoes (and there were all of TWO clean towels left before our second class of 5 people total). But i'd definitely pop in for a $10 friday workout.
Also, there's a TRX setup on the side. Couldn't tell you about since no one bothered to tell me about it...Helpful 2Thanks 0Love this 0Oh no 0Business owner information
Charla G.
Aug 9, 2016
Hi Lily,
Thank you for the feedback. I would love to know the time and day you took the first class. As an independent business owner, I strive for all clients to have a wonderful experience in this space. It seems your first class was less than enjoyable and I would love to address the issue.
If you could email me the day and time I will put a free class in your account along with the person you came with. I will make sure expiration date is at least a year or longer. My email is: charla@timetrialcycle.com
Due to feedback I have gotten, we will be getting shoes for the studio. Thank you so much for the encouragement to do so.
I do hope to see you again!
Fondly,
Charla Goodnight
Owner - Annalisa S.San Diego, CA439104101Feb 28, 2020
Total body domination, omg what a phenomenal place to get your butt into gear! Alex was our instructor and not only does she pump you up for those hills but she makes you work without even realizing just how hard you're working! I love the accountability on the screens; best decision to join this spot!
Helpful 1Thanks 0Love this 0Oh no 0 - Dan H.Cohasset, MA98335Dec 13, 2019
Was in town for a couple of days and wanted a work out..checked out spin places via Yelp and this place jumped out to me. Signed up online and was surprised that the class I was signing up for was less than half full. Went to class and check in was easy and very friendly. My bike however didn't come up on the screen,the owner / instructor realized this early and immediately over me a free next ride...so I took her up on it before I had to leave Naples. My last class was awesome and I was surprised by the amount of bike talent was in the room. I spin a lot and couldn't break the top 5 in the class! Next time I'm in town, this place will see me again!
Helpful 0Thanks 0Love this 0Oh no 0 - Clare V.Denver, CO22321Dec 28, 2016
I come down to my family's house in Naples a few times a year and am always on the look out for something to supplement my beach-side runs. I tried out a class at Cycle Guroo last week and had a mixed experience.
The Good:
-Online system made it easy to book classes
-Rental shoes were decent
-Class was energetic and instructor had great energy
Could be improved:
-the class started about 10 minutes late
-the in-class system doesn't sync with the reservation system so most of the class was "guest" which is not helpful when tracking rank or other metrics. At least being identified by bike #would be helpful.
Overall, a good experience but definitely some areas for improvement.Helpful 3Thanks 0Love this 1Oh no 0 - Lottie W.Sterling, MA014Dec 29, 2018
I'm an avid spinner in Mass. Cycle Guroo is great. It's because of the people who work there. They make sure everyone is set up correctly and has everything they need. They explain the 'how to' and then they are just pumped up. It's a great atmosphere. One day there was a DJ and Charla gave up her own bike for a last minute arrival. The music is current and always different. It's small and pretty darn perfect. Congrats on opening a second Guroo.
Helpful 0Thanks 0Love this 0Oh no 0 - Jennifer S.Naples, FL355125Nov 7, 2017
The owner Charla Goodman and trainer Katie are both fantastic to spin with. It was only my second and third time ... ever. The studio looked and felt amazingly modern, cool and high-tech.
Thursday's music video sesh was my favorite!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Charla G.
Dec 11, 2017
Thanks Jennifer for the review! We look forward to riding with you soon!
- Paul C.Washington, DC1564May 28, 2018
I am visiting family in Naples and decided to check out Cycle Guroo. I spin regularly at home either on my Peloton or at Flywheel, and I like that Cycle Guroo also displays your metrics during class and tracks them for you online. Instructor Kaitlin was great and had a motivating playlist. I will definitely go back.
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Charla G.
Jul 17, 2018
Thank you for the review! We look forward to you coming back on your next trip to Naples!
- Monica T.Hinsdale, IL02May 7, 2019
Best spin studio in Naples!
My husband and I recently vacationed in Naples, and looked for a way to continue exercising while away from home. Cycle Guroo was just the place. Charla and her team of instructors create a fun, inviting and competitive atmosphere and the time on the bike flies. Before you know it, you've completed a tough but accessible workout. If you've never tried a spin class, this is the place to start. Shoes and water are available, and the instructors take great care in getting you set up and comfortable on the bike. Don't be intimidated -- try it and you will find your next favorite form of exercise. See you next year Charla!Helpful 0Thanks 0Love this 0Oh no 0 - Vicky W.Minneapolis, MN4384Jul 3, 2016
Husband and I visit Naples regularly from New York, where admittedly the spin studio game is far more developed. Expectations reasonably managed, we went in with open minds as we were excited that a new place opened nearby. A few things to note:
1) User Experience: Booking the class online was super easy, and the $10 trial deal is hard to beat
2) Location: Google maps glitch places the studio in the wrong location; iMaps has it correct. We had some trouble finding it though it was no fault of the studio. FYI in case they want to rectify that with Google
3) Rental shoes: The shoe situation left more to be desired. While everything in the studio seemed shiny and new, the rental shoes looked like they were dug up out of the garbage. Old, tattered, and dirty...and lacking selection of size. Front desk receptionist was apologetic for not having collected enough shoes...what? Turns out you could just wear your own sneakers with the basket cages. Confusing at best, disgusted at worst. Either offer shoes that aren't falling apart or don't offer them at all.
4) Equipment: bikes were standard, but there was a technical glitch so my numbers didn't run on the screen until 3/4 of the class was over. Part of the fun of spinning is that you can track your progress, but for some reason I had the faulty bike
5) Instructor: Kelly was good, but it would have been helpful to have a 101 on how to read and use the bike- every studio's machines are a bit different so just to have bearings straight in the beginning of class would be a huge value add.
My experience was not ideal, but chalk it up to a series of unfortunate one-off incidents... I'm not sure I'd pay full price to go back to run the risk of this happening again but for $10 it was fine.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Charla G.
Aug 9, 2016
Hi Vicky,
My dearest apologies that the bike you were on had a glitch and was not working properly. If you will please email me your first and last names, I will add a free class to both you and your husbands account. My email is: charla@timetrialcycle.com
Thank you for the comment on google maps. I am going to take care of that so clients are able to find the location easier.
I appreciate your feedback on shoe rental. Most of our clients have cleats that they use. I have sent out numerous surveys and feedback was they were not desired. I have come to realize in the last 6 months that I have a lot of visitors from other locations and shoes are desired. I am in the process of getting shoes for the studio and really appreciate the feedback confirming this is something that we need.
I do agree with you on instructors letting you know how to use bikes you have never been on. I appreciate your feedback on this. I have stressed to all of the instructors how important this is especially for new clients.
Since you come to Naples often, I do hope that you send me your first and last name so I can put a free class in your account and you can join us again!
Fondly,
Charla Goodnight
Owner - Jessica J.Naples, FL1815031Feb 27, 2018
Just started cycling here about a week ago and already signed up for a month unlimited and I've already done 4 classes! Charla & Kaitlin have been wonderful instructors and I'm glad my friend recommended this place to me! Also I love that it's so close to downtown! Barely anything down this way beside wellness gym.
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Charla G.
Apr 15, 2018
Thank you so much for the review! We love cycling with you and helping you achieve your goals!
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