Verified License
Yelp confirmed a business or employee license.Highlights from the Business
Women-owned & operated
Locally owned & operated
Available by appointment
Certified professionals
10 years in business
LGBTQ friendly
Services Offered
Verified by Business
Review Highlights
“My fiance has been seeing Theresa for almost three years because as a dentist, he often has poor posture.” in 9 reviews
“I was visiting from Raleigh where we have a plethora of therapists, none of which could compare to Heather.” in 5 reviews
“Everyone was very thoughtful and kind and the facilities were beautiful and calming.” in 3 reviews
Location & Hours
Amenities and More
About the Business
Business owner information
Theresa S.
Local Women Owned Day Spa offering Massages, facials, couples services, body treatments, waxing and more. We also have a steam room and sauna, relaxation room and lockers with rain showers.
Ask the Community
Q:
Do they have male masseur?
A:
They do not have a male massage therapist. All of the therapists that work there are incredibly good.
PJay B.7 years ago 2 people found this helpful
Recommended Reviews
Overall rating
100 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Darlene C.San Francisco, CA0718Sep 14, 2023
90 min massage
facial basic
Brow map& tint
I had all of these things done and many others about three years ago before we moved back to Greensboro North Carolina. I never had a facial a massage or anything done to my brows like they did at coastal massage. They were extremely courteous, very helpful on the phone and very easy to make appointments online. I can't wait to go back there hopefully tomorrow and get all the same things done and maybe more you'll never find another massage or spa facility that gives you the attention and much needed relaxation that you will get here. Thank you. Have a great day enjoy.Helpful 1Thanks 0Love this 0Oh no 0 - Aug 23, 2023Updated review
Visited this location now for a third time and each time was fantastic. Ashley was my technician and she was incredible.
The environment is clean, comfortable and soothing. As a note for the owners... Showers could use a bit of detailing on the rubber seals as there is tiny amounts of mold, that could simply be scrubbed/wiped off, otherwise, the facility is very clean.
First visit was a Moms Spa day (divine) and 2nd/3rd were a scrub and massage special which was $140. With a generous tip for stellar service, out the door at $180 each time. I've noticed that they no longer offer the combo special but you can purchase these separately/combine to create something very similar although it is a bit more expensive. Hoping they will bring the special back as it is a great deal even though each treatment is a bit shorter, but for someone on a budget yet willing to spend on something luxurious it was the perfect recipe.
Each time I left feeling incredibly relaxed for days. Additionally, the scrub treatment is incredible for your skin and left my skin amazingly soft.
Some scrubs, I know they use a hot towel removal, after the scrub each time I would go to the showers, which were clean - love that they have a digital thermometer control for when you rinse/shower off! Then, back to the table for the second part/massage. The combination of these two together was a wonderful experience.
Staff is very friendly, typically booking is very simple. You can use their online system or you can call in. I noticed that sometimes my tech is not listed in the available technicians online so often have to call to book... But it is still so simple. In general, I think prices are a tiny bit on the high side , but if all techs are as amazing as the one I had, then it is probably worth the expense!
Did not partake in the sauna/extra amenities... This is an extra $25 if you want to add it onHelpful 0Thanks 0Love this 0Oh no 0May 16, 2023Previous reviewAmazing experience at this spa! I splurged for Mom's day & got a scrub + massage + facial + eye lash tint. The environment at this spa is good, clean & peaceful. Ashley did my scrub & massage - I've had prolly hundreds of massages & she might be the best ever! Susan did my facial & eyelash tint and she was fabulous as well.
After my scrub I showered off in the VERY nice showers they have here, very zen & just wonderful with an overhead rainfall AND a side sprayer that is so cool; plus a digital thermostat & shower control - neat!
Pricing was on-par for all my services, $265 total for the scrub & massage special package (I think 45-min each?), a 30-min facial & eye-lash tint. I left feeling incredibly pampered & relaxed.
I did not partake of the sauna & steam room, I think that might have been the only thing I would liked to have tried.....my ONLY issue is that for dropping over 300 after tipping, I felt like I should not need to pay another $25 to use those services. It would have been a 'cherry on top' to have a quick steam & maybe sit and relax before having to get dressed & head out so quickly after services.
As a bonus, PERIWINK is right nextdoor - adorable little coffee shop with gifts & sweets as well as amazing coffee & FANTASTIC service! Perfect little treat after a spa treatment! - Oct 29, 2022
I had my first facial in my membership series and all I can say is wow! Liz was so so great. I could tell she knew what she was doing and genuinely loved her role. She was informative and had suggestions for every question. The spa is clean and calm. They offer fruited water in a serene atmosphere that is seriously unmatched. I am so happy I switched!
The room itself was no different. Calming sounds, incredibly clean, and quality you can see. From the products used to even the sheets and blankets, it is a five star experience.
Can't recommend enough!Helpful 4Thanks 0Love this 2Oh no 0 - May 27, 2023
My husband and I have come here twice now for their couples' massage services. When you walk in, the staff is extremely welcoming and friendly. They bring you into the waiting rooms which are filled with cozy chairs.
When the massage therapists bring you into the room, they have nice and calming music playing. They make you feel extremely comfortable and ask about areas where you'd like to focus the massage on. During the massage, you will feel so relaxed that the hour will literally fly by! All of the massage therapists we've experienced here so far have been so friendly and answered any questions or concerns that we had. They really do their best to make it a comfortable and relaxing experience for you.
We love splurging on experiences we can do as a couple. This is something we will continue to come back to as long as we're living in the area--it made for an amazing start to our weekend!
Thank you to Jasmine, Jennifer, and Micki for being so welcoming and making both appointments relaxing and enjoyable for us. I could not recommend this establishment and these massage therapists more!Helpful 0Thanks 0Love this 0Oh no 1 - Rebecca A.Brooklyn, New York, NY2824Jan 28, 2024Updated review
Just read the owner, Theresa's, responses to negative ratings and feedback. It will tell you everything you need to know about her and how she runs a business.
Helpful 0Thanks 0Love this 0Oh no 1Business owner information
Theresa S.
Jan 28, 2024
Thank you for taking your time to write a review about your experience Rebecca! I know life can be busy while working as a lawyer and having a family. You did book an appointment at my spa, online, January 19th, at 3:32 AM for The Perfect Massage for Saturday the 27th (Today) at 4pm. You then adjusted the appointment at 3:29 AM, changing your massage to 5:30, January 26th ( yesterday). While I am sure you intended to change the time your originally made, by error, 4pm to 5:30, for the same day, the 27, but you again made an error of making the date of your appointment now for the 26th. We did not tell you that you had booked two different appointments for two different days, we informed you, after you did not show up for your appointment on the 26th at 5:30, for the appointment you had also confirmed on Thursday, the 25th ( the day before yesterday) at 7:54 PM via our auto appointment text notifications, and that due to our cancellation policy, in this case a no call no show, there would be a 100% Charge. When you had not arrived for your appointment last night, we did call and text to confirm you were on your way, and after we did not receive a response, per our policy, charged your card on file for your appointment. Our cancellation policy that you agreed to when booking your appointment online for January 26th at 5:30 PM at 3:29 AM, January 19th. So unfortunately, all these activities are time stamped in our system showing the error was not on our part. I know you were frustrated when you wrote this review, so you may not have recalled how our conversation actually went, so excuse my confusion about your statement that we were going to charge your husbands account for the full amount and that you forfeited your gift card. I listened to you stating you had not booked it for Friday, that you never would have, that you had booked it for tonight due to your husband and daughter attending a dance together, and I assured you we would figure out what and how this error occurred. After seeing the log, and confident that the error was not on our end, still hearing you argue that you never would have booked your appointment for Friday night, I made an exception to our policy, informing you that I would refund your card $150 out of the $184, the $34 for the therapist that you were scheduled with on a Friday night, who missed out on another appointment due to your online booking error, and that I would be happy to help you reschedule your massage using your gift certificate. You were unhappy with my compromise, again, due to your error, and became rude. All I had asked you was to let us try to make it right before you yelled at my employees and threatened to write reviews using their names. As you told me, it is your first amendment right to leave a review about your experience, and I am glad you took the time to do so. As I took the time to research how the appointment was booked, and when it was booked for. I am sorry that you will not be able to enjoy the gift your husband got you for christmas, as well as you will not be recommending my spa to all the Google users who are reading this lengthy response to a falsely excused 1 star review. I feel as though my customer service went above and beyond due to the evidence provided that this error and you missing your appointment and being charged, was in fact your "mess up" I am happy to provide you with all the documents dated and showing how your appointment was scheduled by yourself. Your husband was very kind to support our local, women owned, day spa that supports our community in many ways when he purchased the gift certificate for you. I am sure you are very deserving of a spa day, and I wish I could have helped make that happen for you. You have my personal cell phone number should you need to reach back out and have me assist you in booking your appointment. Technology, Right?!
Jan 27, 2024Previous reviewI just had the worst experience with coastal massage. Not only is their front desk not helpful, but the owner Teresa was so condescending and rude. I thought the customer was always right, but she continually insisted I made an error in booking (which I did not). I would NEVER go here and I don't recommend any of you do either. Terrible business model and customer service.
- Britton E.Mayfaire, Wilmington, NC135189Oct 2, 2023
At the beginning of 2023, at 25 years old, I started to experience the worst acne of my life. I tried everything. All the products people were pushing. EVERYTHING made it worse. Doing NOTHING made it worse. My mom made me an appointment here for their acne facial with Joanna. She was so kind, engaging, and informative. I was worried the products would irritate my skin but after my facial I looked like a new person. She gave me a few small samples--one of which was the PCA skin hyaluronic acid serum--which I then came back to purchase due to their amazing quality. I have cleared the vast majority of my acne BECAUSE of her facial and product recommendations. I come back regularly for new products/ re-ups. I will definitely continue to get facials here. I am BLOWN AWAY by the service, care, quality, and vibe of this location. I have found a gem and would recommend this spot to everyone! They are VERY clear and helpful with pricing, inclusions, and availability. If you have any questions or concerns, they will take the time to work with you and make a plan. I have never received such impressive service. I could cry I am so thankful for them and my continued results!!
Helpful 0Thanks 1Love this 1Oh no 0 - Mary Kay S.Cary, NC01612Sep 20, 2023
Susan gave me one of the best facials I have had. I highly recommend her and the spa. Beautiful facilities and everyone professional and welcoming.
Helpful 0Thanks 1Love this 1Oh no 0 - K D.New York, NY418Dec 17, 2023
I purchased a gift card for my mother for a chemical peel however they do not offer the kind of peel that she needs and the owner Theresa is refusing to give me a refund.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Theresa S.
Jan 28, 2024
We do offer a variety of chemical peels. Different depths, strengths, as we tried to explain to you, however you hung up on our receptionist while they were trying to explain the different chemical peel options. Also hanging up on me while I was trying to assist. Your mother is more than welcome to come enjoy her $50 gift card on any service!
- Cassandra P.Columbia, MD071Jul 30, 2023
The team is wonderful. They were able to accommodate a last-minute schedule change on a busy Saturday. I was greeted with a warm smile when I walked in. Nick was attentive, and my massage was awesome.
Helpful 0Thanks 0Love this 0Oh no 0 - Sophia W.Ballantyne, Charlotte, NC01Oct 7, 2023
Overall an amazing experience from start to finish!! I got a facial done by Olivia and she was the best! Her presence was very calming and she checked in with me multiple times to make sure I was still comfortable. My skin looks so radiant and hydrated, I will definitely be coming back!
Helpful 0Thanks 0Love this 0Oh no 0