Britannia Bodywork & Wellness Centre

I have come here a few times for appointments. After my first appointment where I was given the option to tip on the card terminal when paying I was a little turned off. Personally I don't think it appropriate to ask for a tip when it is a medicinal massage (This isn't a spa). I discovered you could book appointments online and pre-pay for them to avoid the awkward Tip function. I did that a few times, without issue. I noticed there was the ability to book appointments for someone else through their online booking system so I decided to book an appointment for my spouse. There must have been some kind of glitch in the system because when he arrived for his appointment, they had no record of it. I had received and email confirmation of payment and the charge had already come off my credit card. There was a little confusion because one day prior I had booked an appointment for myself as well that did show up in their system.

I spoke to a woman on the phone will my spouse was there and they were able to honor the appointment. I also provided proof that I had paid for both my past appointment and his that day. I mentioned to them on the phone that I would need an actual receipt that they usually provide at the time of appointment to submit the expense to his benefits. They did not provide the receipt and he may have forgotten to ask when he left.

I called back a few weeks later to ask for a copy of the receipt and the woman on the phone (the same one I had spoken to when he had showed up for his appointment) was less than pleased to help me and went on about how they would make a receipt out of good faith because there had been an error with the booking. I pointed out that yes there had been some sort of glitch in the system and their online booking allows you to book an appointment for someone else and charges you for it, but it does not actually create the appointment on their end. Never did I blame her, I said several times that it was a glitch and that happens but it is up to them to deal with it as, it is their system. She decided to raise her voice at me over the phone and tell me that "It was my fault, I made the appointment wrong".

Her raising her voice was very unnecessary as all I was asking for was a receipt. She had seen my proof of payment, and she had seen him come in for the appointment, there was no need for "Good faith that the appointment happened".

In the end she sent me a receipt with the wrong date on it, and I had to call back and ask for another one.

I will not be booking another appointment here ever, there is no need for you to blame a paying customer for a glitch in your system and raise your voice at me.

I went here recently for a hot stone massage, I can't speak for any of their other services but I won't be back. My massage was 60mins, she asked me some questions so by the time I was in the room and she started the massage it was 10mins late. She still ended at
the massage at 10am so I paid $140 for a 50min massage. The massage was far from relaxing, room was cold, she was loud with the rocks (sounded like she was in a drawer looking for something) and at the end of the massage I could hear water running which I can only assume was to clean the rocks when I was still lying there. I could also hear people in the room next to me.

Spend an extra $20 and go to Riverside Spa it's well worth the $20 for the atmosphere and facilities. I'm shocked they charge $140, when you are at that price point there are expectations and they weren't even close to being met....I provided them with feedback and she indicated she would notify the owners. I never heard anything back to try and rectify the situation so I'm letting other people know my experience.

*Update* They did get back to me on this issue and I am very happy with how it was handled.